2nd level support in acquiring environment.- Analyse, localise and communicate incidents and support requests using various ticketing tools;- Coordinate solution finding and rectification together with stakeholders like development, engineering, network and infrastructure specialists;- Initiate predefined escalation mechanisms;- Identify and eliminate weaknesses and need for optimisation in existing processes and systems (according to ITIL Processes);- Control and… Show more 2nd level support in acquiring environment.- Analyse, localise and communicate incidents and support requests using various ticketing tools;- Coordinate solution finding and rectification together with stakeholders like development, engineering, network and infrastructure specialists;- Initiate predefined escalation mechanisms;- Identify and eliminate weaknesses and need for optimisation in existing processes and systems (according to ITIL Processes);- Control and monitor the service quality in terms of end-to-end processing of business processes;- Subject Matter Expert in onboarding acquiring application PASS.- Analysis and 2nd level support activities related to e-Commerce application Saferpay.- Support activities related to Layout Engine, which produces notices for the merchants and several kinds of file, such as DWH, RAF, MRX etc. Show less

First line of support with 24/7 (on shifts) monitoring of Nexi services, various bank transactions (ATM and POS), mainframe environment, network and unix infrastructure via Splunk and Nagios.Application of escalation procedures for a quick and effective management of issues.Deploy Oracle database.Always operating in compliance with the SLAs established with customers.Keep record of procedures and incident reports.

- Telephone reference for assistance: info and back office activities.- Assistance for public transport services: BikeMi, Area C, Infoline ATM

- Support for the drafting of regional planning documents.- Link between the systems of indicators supporting regional planning (progress of the PRS and the performance plan) for the verification of the monitoring of regional policies with those used in the Lombardy report.- Participation in the meetings of Polis Lombardia (former Eupolis) with structures of the Assembly and the Regional Parliament.