customer Service technical Representative

customer service representative, customer care and sale

Customer/sales support role:• Point of contact customers • Point of contact for sales for administrative support ( returns, complaints, controlling orders to be delivered with warehouse department, sales opportunity tracking ) Sales accounting role :• Maintain strong cash flows by monitoring the debtor position • Taking care of the account receivables • Financial Reports • Order entry, RMA’s, complains handling and other customer related activities

Major player in the domain of consumer electronic. I was for more than 3 years Technical Support Team leader. My main task was leading a Team for customer professional support, including aftersales support and management reporting using BenQ own ERP system.My role consisted in coordinating an international internal sales team consisting of Dutch, English, Danish team members:• Point of contact for customer support in close relation with our sales teams• Sales administration support… Show more Major player in the domain of consumer electronic. I was for more than 3 years Technical Support Team leader. My main task was leading a Team for customer professional support, including aftersales support and management reporting using BenQ own ERP system.My role consisted in coordinating an international internal sales team consisting of Dutch, English, Danish team members:• Point of contact for customer support in close relation with our sales teams• Sales administration support (complaints, delivery order check with warehousing, technical support ) Show less

Customer Contact Center: Support for Navteq, Palm, Konica Minolta, Cisco etc. Account administrator for Sony Benelux -providing administrative support to the Business Management Team for multi client accounts ( Navteq, Sony Entertainment, Konica Minolta, Cisco etc. within a solution centre. General co-ordination and reports management. - providing administrative support by ensuring maintenance of project plans and Statement of Work (SOW) documentation -… Show more Customer Contact Center: Support for Navteq, Palm, Konica Minolta, Cisco etc. Account administrator for Sony Benelux -providing administrative support to the Business Management Team for multi client accounts ( Navteq, Sony Entertainment, Konica Minolta, Cisco etc. within a solution centre. General co-ordination and reports management. - providing administrative support by ensuring maintenance of project plans and Statement of Work (SOW) documentation - Assisting in communication of project requirement/SOW requirements with other functional teams - Maintenance of department documentation including filing, sorting, mailing or soft file Management. - Reports Management . Report generator for both clients and internal use. . Providing clarification for report queries - Queries Handling . Taking queries from clients . Providing feedback or channelling queries to next appropriate level Show less

Sales Assistant for Industrie elektronic

International Transport Statistics, Calculation, Invoicing