Gabriel Gomides Email & Phone Number

Belo Horizonte, Minas Gerais, Brazil

Customer Success Manager in the Health and Finance segment:- Assistance in defining the product offering strategy within conversational channels.- Evaluation of internal and external contexts related to products, seeking opportunities such as sales efficiency, portfolio expansion, process automation, cost reduction, increased profitability, and enhanced customer experience.- Continuous monitoring of conversion and customer success indicators within the channels, suggesting changes to help customers achieve their goals throughout their journeys.- Definition of strategies for the growth of channel functionalities, enabling customers to efficiently address various issues during interactions.- Development of initiatives to promote increased adoption of channels, ensuring ethical conduct and contributing to the organization's revenue growth.

- Identification of risks and opportunities.- Recurrent Revenue Analysis.- Participation in projects to make data-driven decisions on topics including forecasting, growth strategy, territory optimization, and process improvement.- Monitor metrics and proactively present insights to the business analysis team.

Maringá, Paraná, Brasil

- Responsible for engagement, training, and development of the portfolio.- Creation and analysis of customer databases to ensure business health based on recurring revenue.- Definition of goals related to retention and engagement.- Seek innovative opportunities and solutions to serve clients with excellence and ensure continuous improvement.- Monitor the strategic planning of the department, taking responsibility for regular reports related to goals, ensuring alignment across the entire team.- Connect strategies between teams.

Maringá, Paraná, Brasil

- Retenção e expansão de clientes (crossell e upsell)- Cumprimento/Melhoria de indicadores como LTV e ARR- Relacionamento com cliente com o objetivo de aumentar o uso e engajamento com o produto- Resolução de crises

Belo Horizonte, Minas Gerais, Brazil

- End-to-end project: design, implementation, and maintenance of websites.- Efficient publishing using WordPress and other relevant tools.- Continuous optimization for SEO, resulting in increased organic traffic.- Languages: HTML, CSS, JavaScript, PHP.

Belo Horizonte, Minas Gerais, Brazil

- Comprehensive supervision of clients' digital marketing projects, encompassing areas such as social media, inbound strategies, online advertising, and performance marketing.- Acting as a central link between the client and the agency, playing a crucial role in direct client communication.- Collaborating with the client to develop briefings, ensuring a thorough and efficient understanding for the team.- Establishing strategies and action plans, providing clear guidance for effective implementation.- Creating personas and planning content for inbound marketing, as well as developing strategic agendas for social media.- Defining and monitoring Key Performance Indicators (KPIs) to assess the success of campaigns.- Generating detailed executive reports for client presentations, showcasing achieved results and providing valuable insights.- Efficiently managing the CRM system, ensuring the integrity and effectiveness of customer interactions.

Belo Horizonte, Minas Gerais

-Support management in the digital marketing area, working in the following areas: social media, content, and performance.- Manage, update, and enhance the company's digital channels, such as the website (SEO), applications, blogs, and social media.- Develop and implement communication and relationship strategies with customers and partners.- Preparation and presentation of reports on the results of the company's digital channels.- Support initiatives for cultural and digital transformation within the organization.

Belo Horizonte, Minas Gerais

Digital content production; Monthly print magazine production; Social media post production; Creation and sending of Email Marketing; Management and positioning strategies, and results analysis.

Pós-Graduação Lato Sensu - Mba, Data Science E Analytics

Bacharelado Em Publicidade E Propaganda, Advertising