Gabriel Greer Email & Phone Number

Fort Stewart, GA, US

Colorado Springs, Colorado, United States

Establish complex operational software configuration controls and system interfaces for computer system(s) assigned.Maintain file servers, Firewalls, network access, Security Monitoring Systems and system documentation as required.Analyze and troubleshoot system anomalies to ensure optimum equipment performance.Prepare system for operational use and.

Colorado Springs, Colorado, United States

Set up and maintain Warfighter Information Network-Tactical system.Ensure network reliability in excess of 99%Maintain and manage various forms of networking equipment; including Cisco routers and switches, Juniper Routers, Brocade switches and various forms of analog and digital communications.Provide upper Tactical Internet in support of maneuver force.

Provo, Utah Area

Remote Monitoring and first level troubleshooting for all issues related to customers Vblock converged infrastructure including OS, VMWare, Backups, UCS, Networks and Storage. Monitor and respond to hotline, email, and ITSM tools for ticket queue requests. Triage incident priority and initiate situation management –open/coordinate bridge call and follow.

Utah

• Manage and maintain over 200 production and QA servers. Collaborate with Windows, Linux, and Server teams and other department stakeholders to provide valuable system processes that support business needs and moderate.
• Administered access control and provided technical support for external users while maintaining business-critical security models.
• Implemented a new Data Center Information Management system that improved multiple business processes by increasing efficiency, providing new value and improving visibility of Data Center operations and facilities.
• Implemented a new SAN fabric system that improved the efficiency of network speed and decreased latency to all servers in the network.

• Provide quality service to customers within C7 Cloud and IT Services Service Level Agreement. Answer and resolve incoming call, email, and chat requests and monitor Client systems and respond to alerts quickly..
• Obtained the 220-801 certification to improve my knowledge and understanding of hardware.
• Attended annual training for data center technicians to improve safety and security. To expand my understanding of C7’s objectives for service to help our customers.