Director Of Visitor Services
CurrentResponsible for the oversight of the ticketing and reception centers at Mystic Seaport which include the Sanger Building, Thompson Exhibition Building and online ticketing platform. Duties include creating a positive visitor experience, staff and volunteer training, administration of point of sale, CRM and reservation systems, budget development, financial reporting and forecasting, overseeing special events, handling service recoveries, setting department policies and procedures, directing… Show more Responsible for the oversight of the ticketing and reception centers at Mystic Seaport which include the Sanger Building, Thompson Exhibition Building and online ticketing platform. Duties include creating a positive visitor experience, staff and volunteer training, administration of point of sale, CRM and reservation systems, budget development, financial reporting and forecasting, overseeing special events, handling service recoveries, setting department policies and procedures, directing numerous administrative programs and chairing the museum operations committee. Show less