Gabriel Santos Email & Phone Number

New York, United States

TSG are the technology project deployment responsible. Maintain and support the operation of label printers systems, preload and sort systems. Installed mobile racks and got the DIADs ready for the centers. Installed the network antennas around the buildings. upgrading/replacing all Windows workstations. workstation deployments and software updates, Installation of new systems, new hardware, major upgrades need a dedicated physical presence.TSG supports the infrastructure. TSG coordinates network cabling within a building, making sure that there are enough drops properly configured where they are needed. Installs and supports the network equipment. TSG provides troubleshooting and integration support for UPS software used by our external customers. TSG is an IT expert, providing support and guidance to management and UPS users.

8900 Nw 33Rd St. Suite 100 Miami, Fl 33172 Usa

Maintaining, installing, and configuring the operation of computer systems and network communication systems; especially multi-user computers, such as servers, desktops, and laptops. Managing, planning, and responding to service outages and other Information technology problems. Agreeing costs, timescales, and standards to be met, monitoring them throughout the IT project. Speaking to the management team, stakeholders to find out needs, advising on its effectiveness.

Bogota Colombia

Ensuring that the scope of the IT project is being fulfilled. Provide customer service. Handling inquiries, complaints, and requests from customers. Helping, communicating, and advising customers solving technical issues. Managing customer complaints or any major incidents. Analyzing statistics data to determine the quality of customer service levels. Creating data service reports for customers. Training staff on the company’s technologies.

Colombia

Analysis, classification, documentation, escalation, and resolution of tickets, when cases are complex and require a test or joint explanations we communicate directly with the Customer Query Optimization. Analyzing SQL stored procedures. With business knowledge(Unilever Bussines). Knowing what is most important to the Customer. We solve issues with agility. Performs database research to recommend ways to improve the quality of data. Make decisions and solve problems, and communicate with superiors, peers, and subordinates.

Designing, Creating, and Managing Databases. Giving Support to development team by writing stored procedures, views, and triggers. Installation, and configuration of MS SQL Server 2005 to 2012. Installing SQL Server Service packs. Migrating Databases from SQL 2000 to 2012. Tuning up SQL Server through Server queries. Monitoring & Implementing Logs, Mirroring. Creating DTS Packages, SSIS Packages, and error Handing. Backing up and restoring databases.

Colombia

Implementing in house Arion solutions with customers using our Implementation MethodologyWorking closely with customers to define, prioritize, and document business and operational requirements for enterprise-level distribution center supply chain management solutionsDefine interface requirements to integrate Navis solutions with customer's existing systemsAssess solution options and define conceptual solution design, in conjunction with client operational and IT systems engineersServe as customer advocate throughout solution design, development, and test phases to ensure delivered solution meets customer objectivesProvide domain expertise throughout the project life cycleAssist with building a growing consulting practice to include practice aids and templates for use at multiple clients

Master'S Degree

Bachelor Of Science - Bs

Associate Of Science - As

Querying Microsoft Sql Server

Itil

Pmp- Prep Course

Computer Systems Architecture

Programming Web Pages With Html And Javascript