Gabriel Gunther Email & Phone Number

Argentina

Buenos Aires, Argentina

• Hand-picked by VP teams to acts as a Support Director for the entire Latin America’s region, responsible for managing different teams, budget, and effectively driving complex enterprise-wide escalations, processes and.
• Responsible for driving support in the entire Latin America’s region including escalation management, budget and profitability.
• Manage multiple teams including Frontlines, Premium Support and Technical Support engineers in all Latin America to deliver operational support in alignment with client needs with transparency to Micro Focus and.
• Designs, consolidate and leads all support processes across Latin America’s region.
• Reporting and delivering overall Support landscape end to end ensuring incidents are resolved in a timely manner and updates are communicated to key stakeholders.
• Acts as the liaison between the Micro Focus Software organization, Research & Development, Sales and Consulting teams by managing critical escalations and delivering communications to align both customer and Micro.

Buenos Aires, Argentina

• Acts as the Americas Delivery Escalation Manager responsible to lead a team, manage critical escalations and effectively drive complex enterprise-wide programs, projects and policies that transform the company.
• Led the design and implementation of the software escalation identification program outlining strategies and tool to proactively identify customer accounts at risk. As a result, management teams were able to.
• Designed, led and implemented the Post Situation Review Program for Escalations, which identified lessons learned and provides executive directors and VPs with tools that make possible to engage the right resources.
• Acted as the liaison between the HPE Software organization, Research & Development, Sales and Consulting teams by facilitating and delivering internal communications and programs to align everyone with HPE strategic.

Buenos Aires, Argentina

• Perform as the Critical Escalation Manager focal point during complex situations involving HP Software customers (United Airlines, Goodyear, Davivenda, Telmex, Telefonica, Coca Cola, Pepsi, Avianca, Vivo, Banco do.
• Led teams of highly skilled engineers, developers and executives during critical, complex and multidisciplinary situations bringing them from a crisis to a comfort mode.
• Provided a personalized and enhanced escalation experience while bringing product and support issues to resolution and significantly increasing customer satisfaction.
• Developed and significantly grows business by forging positive and long lasting relationships that significantly improved customers’ interactions and uncovered new revenue opportunities.
• Acted as a key contributor in the World Wide Escalation Mentoring Program development and coached over 15 new hires and colleagues through knowledge, experience and best practices sharing which resulted in improving.
• Created, led and implemented the World Wide America’s Escalation Training Program which significantly increased employee’s conflict, communication and relationship management skills.

Buenos Aires, Argentina

• Acted as the Senior Support engineer with expert level knowledge to solve complex technical situations. Author of out of the box and innovative solutions´ technical documents. Ranked as a top performer for 5.
• Worked proactively with customers and HP Resource & Development teams in resolving critical/complex problems which significantly decreased the number of escalations.
• Drove technical escalations, provided a personalized/enhanced experience while bringing product and support issues to resolution and significantly increasing customer satisfaction.
• Developed a methodology to capture all the information HP Resource & Development teams needed to address the customer’s problems faster, resulting in decreased resolution time by 23%.
• Delivered Resource & Development training level program to Support Engineering teams resulting in improved confidence to resolve customers´ problems.
• Created, led and delivered Open View TeMIP´s onsite training for Latin American customers (VIVO Brazil, Telefonica Argentina, Entel Chile, HP Latin American Hardware Team) which increased revenue and built closer.

Buenos Aires, Argentina

• Acted as a Team Leader and consultant while planning the creation of a new strategic consulting group. The Group goal was to improve customer satisfaction and credibility of Compaq’s solutions for the.
• Led installations, deployments and delivered complex customer solutions across Latin America while coordinating 25 professionals. As a result, FY 2001 closed with a 125% increase in revenue.
• Founding member of a local Argentinean Consulting team for the Compaq Telco industry which included 5 hand-picked engineers. As a result we implemented a high quality standard program for developing interfaced and.
• Managed diverse Telecommunication Equipments (Switches, Routers, Cell Sites). Cisco CCNA certified.
• Acted as an expert level consultant to resolve HP TeMIP Open View support situations and projects.
• Acted as an assigned HP OpenView Solution Architect for key projects like Adance, CTI and Movicom.

Buenos Ai

Buenos Aires, Argentina

Buenos Aires, Argentina

Master'S Degree, Telecommunications Engineering

Engineer'S Degree, Electrical, Electronics And Communications Engineering