Gabriel Hernandez Figueroa Email and Phone Number
Gabriel Hernandez Figueroa personal email
- Valid
Throughout my professional career, I’ve been consistently successful in generating new revenue streams and delivering quality results beyond expectations through intense focus, creativity and commitment to continuous improvement. No challenge is too small, and I’ve leveraged my strengths in building relationships and empowering teams to drive multi-million dollar growth in complex matrix organizations.In my quest for continuous improvement, I set ambitious goals and facilitate the best in others. Quickly gaining credibility, I’ve been entrusted with higher volume regions with P&L accountability.I have a genuine interest in helping my peers and giving back to my community through professional mentorship programs and my passion for the arts. Enterprising in spirit, I’ve leveraged partnerships to launch online and community-based ventures, including a specialty artisan website, the first photography exhibition at the University of Toronto Rotman Business School and a professional association for Latin American MBA professionals (LAMBA) that has grown to 400+ members with 5 corporate sponsors.I was fortunate to attend a Mexican-Japanese school that was key to my appreciation of diversity and endowed me with a unique blend of Japanese values combining hard work, continuous improvement and perseverance, combined with personal traits from my Mexican heritage of creativity, resourcefulness and optimism.
Scotiabank
View- Website:
- scotiabank.com
- Employees:
- 95207
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Vp, Strategy And Performance ManagementScotiabankToronto, On, Ca -
Vp, Strategy & Performance ManagementScotiabank Jul 2024 - PresentToronto, Ontario, Ca -
Vp, Segment Strategy & Global Customer Experience, International BankingScotiabank Aug 2021 - Aug 2024Toronto, Ontario, Ca -
Vp, Retail Credit Risk, Caribbean & Central America, Global Risk ManagementScotiabank Mar 2018 - Aug 2021Toronto, Ontario, CaLed a 180-person team to provide credit risk management oversight of $12B Retail and Small Business portfolio from originations, account management to collections strategies. -
Director, Auto Finance Risk Strategy, Global Risk ManagementScotiabank Dec 2016 - Feb 2018Toronto, Ontario, CaLeveraging data-driven analysis and predictive modelling to design and implement Automotive Lending Origination Risk Strategies in Canadian Banking. -
Director, Strategy And Business Intelligence, International Banking Retail & Small BusinessScotiabank Mar 2014 - Dec 2016Toronto, Ontario, CaLed a six-person team to develop global strategies increasing profitability and driving primary customer relationships, and provided sound advice to senior management on key performance indicators. Achievements:Spearheaded the development of first 3yr divisional strategy with $0.5B+ in annual run-rate benefits, partnering with key partners such as Risk, IT, Shared Services, Contact Center, Wealth Management, Insurance and Collections. Led the global roll-out of a Revenue Assurance model, resulting in the identification of $40M+ in annual run-rate benefits by addressing leakage reduction, discretionary pricing, tiered pricing, channel pricing, pricing formulas and competitive pricing. -
Senior Product Manager, Global Credit Cards, Latin America RegionScotiabank Sep 2011 - Mar 2014Toronto, Ontario, CaMember of Global Product Management Team overseeing billion-dollar credit card portfolio. Develop market direction, product strategy, business plans and financial targets. Evaluate P&L and performance metrics and collaborate with teams and external vendors in driving sales in a complex matrix environment. Partner with international banking and local country managers in devising cost-effective, customer-centric marketing strategies and tactics to capitalize on local market opportunities and drive portfolio growth.Achievements:Led three-year credit card expansion initiative acknowledged as the biggest contribution to the Credit Cards team in 2012. Received senior management Top Individual Award for contributions related to people, processes and financials with special recognition for leadership in facilitating collaboration and engagement across multiple countries to move the business forward.Built portfolio to history levels through re-pricing strategy, innovative incentive programs, and revamped on-boarding process. -
Board MemberPronto! Oct 2022 - PresentUy -
Senior Manager, Customer Management, Card Products DivisionCibc Aug 2010 - Sep 2011Toronto, Ontario, CaProvided strategic insight and cost-effective financial management of $5B portfolio with 1.5 million+ cardholders. Led team of four in developing and executing multi-channel marketing programs and launching new products and features to existing customers, including CHIP cards, contactless cards and electronic statements. Conducted quarterly forecasts using key business metrics. Achievements:Developed annual marketing plan for CIBC’s proprietary rewards program and deployed 30+ marketing campaigns annually in collaboration with key partners including Aeroplan, Visa and MasterCard. Initiated metrics-driven customer retention plan, in partnership with Customer Service and Operations teams, stabilizing downward trend and offsetting potential losses of $1M in revenue annually. -
Senior Manager, Features & Rewards, Card Products DivisionCibc Apr 2008 - Aug 2010Toronto, Ontario, CaManaged P&L of $20M portfolio of card features including insurance products and optional card features. Collaborated with Sourcing, Legal and Compliance functions to support vendor management and RFP contract negotiations. Directed team of two.Achievements:Implemented two-year strategy to address declining revenue, increased attrition and a potential reputational risk within the optional card features portfolio through marketing programs and cost-effective personnel management.Led introduction of new travel features and enhancements to existing proprietary rewards program.Reversed retention downturn and confirmed data integrity through in-depth investigation.Identified $2M in annual cost savings through vendor consolidation and enhanced agreements.Developed standardized models for RFP vendor selection and new card options feasibility analysis. -
Manager, Cibc Leadership ProgramCibc Aug 2006 - Apr 2008Toronto, Ontario, CaHired into highly selective Leadership Development Program as one of three MBA graduates annually, with expectation to deliver measurable results across Finance, Mortgage Product Management, Credit Cards and Multi-channel Sales & Service groups. Based on success, was promoted to Senior Manager with full P&L responsibility.Managed $4M P&L portfolio of card features and one vendor relationship. Promoted based on success to Senior Manager.Achievements:Developed model that more efficiently allocated $10M+ discretionary expenses at 1,100 branch locations.Devised Mortgage Product Management standard pricing model across a broad range of products and sales channels.Implemented referral strategy for Multi-channel Sales & Service team, driving $8M in personal lending sales the first year. -
Marketing Analyst (Mba Internship)Canwest Mediaworks May 2005 - Aug 2005Winnipeg, Mb, CaConceived and implemented marketing strategy for the Global Television channel’s first website (globaltv.com). -
Business Consultant, Strategic AlliancesBanco Santander Nov 2000 - May 2004Boadilla Del Monte, Madrid, EsProgressed rapidly into management based on strategic relationship management and success leading online innovations. Business Consultant, Strategic Alliances (2003–2004)Assistant Product Manager, Small Business Banking (2002)Project Leader, Internet Channel (2000–2002)Achievements:Established strategic alliances with Bank of America executives in identifying potential retail banking business opportunities for newly created business consulting group following Bank of America acquisition. Directed start up of the first online banking platform for retail, private banking and commercial divisions. Developed online marketing strategy; designed online payment system; created processes and systems; facilitated buy-in across functions.Led cross-functional team of 25 to develop new money transfer service, increasing enrollments 50% with a 20% cost reduction. -
Business Analyst (Intern) / Internal ConsultingAmerican Express Mexico Jul 2000 - Oct 2000New York, Ny, UsDeveloped and implemented models and programs to re-engineer organization-wide processes, saving time and reducing costs.Designed activity-based cost model for the Amex Rewards Green Card dispute process. -
Team Lead / Customer Service RepresentativeMexico Asistencia (Mapfre Insurance Group) Jan 1998 - Jun 1999Majadahonda, Community Of Madrid, EsHired into customer service role involving extensive customer escalation management. Promoted in eight months to Team Lead providing direct supervision, training and performance management to team of eight.Achievements:Created the company’s first on-boarding training program.Designed performance scorecard that increased call center productivity by 10%.
Gabriel Hernandez Figueroa Skills
Gabriel Hernandez Figueroa Education Details
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Smith School Of Business At Queen'S UniversityManagement Analytics -
University Of Toronto - Rotman School Of ManagementMba -
Universidad PanamericanaIndustrial Engineering -
Liceo Mexicano Japones
Frequently Asked Questions about Gabriel Hernandez Figueroa
What company does Gabriel Hernandez Figueroa work for?
Gabriel Hernandez Figueroa works for Scotiabank
What is Gabriel Hernandez Figueroa's role at the current company?
Gabriel Hernandez Figueroa's current role is VP, Strategy and Performance Management.
What is Gabriel Hernandez Figueroa's email address?
Gabriel Hernandez Figueroa's email address is ga****@****ail.com
What schools did Gabriel Hernandez Figueroa attend?
Gabriel Hernandez Figueroa attended Smith School Of Business At Queen's University, University Of Toronto - Rotman School Of Management, Universidad Panamericana, Liceo Mexicano Japones.
What skills is Gabriel Hernandez Figueroa known for?
Gabriel Hernandez Figueroa has skills like Strategy, Product Management, Cross Functional Team Leadership, Business Analysis, Strategic Planning, Business Strategy, Leadership, Credit Cards, Management, Marketing Strategy, Relationship Management, Financial Analysis.
Who are Gabriel Hernandez Figueroa's colleagues?
Gabriel Hernandez Figueroa's colleagues are Anthony Bambokian, Joan Management), Angie Lazarevic, Kristie Hansen, Jordan Jungwirth, Ramy Maarouf, Priji Pillai.
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