Gabriel Hernandez Figueroa

Gabriel Hernandez Figueroa Email and Phone Number

VP, Strategy and Performance Management @ Scotiabank
Toronto, ON, CA
Gabriel Hernandez Figueroa's Location
Toronto, Ontario, Canada, Canada
Gabriel Hernandez Figueroa's Contact Details

Gabriel Hernandez Figueroa personal email

About Gabriel Hernandez Figueroa

Throughout my professional career, I’ve been consistently successful in generating new revenue streams and delivering quality results beyond expectations through intense focus, creativity and commitment to continuous improvement. No challenge is too small, and I’ve leveraged my strengths in building relationships and empowering teams to drive multi-million dollar growth in complex matrix organizations.In my quest for continuous improvement, I set ambitious goals and facilitate the best in others. Quickly gaining credibility, I’ve been entrusted with higher volume regions with P&L accountability.I have a genuine interest in helping my peers and giving back to my community through professional mentorship programs and my passion for the arts. Enterprising in spirit, I’ve leveraged partnerships to launch online and community-based ventures, including a specialty artisan website, the first photography exhibition at the University of Toronto Rotman Business School and a professional association for Latin American MBA professionals (LAMBA) that has grown to 400+ members with 5 corporate sponsors.I was fortunate to attend a Mexican-Japanese school that was key to my appreciation of diversity and endowed me with a unique blend of Japanese values combining hard work, continuous improvement and perseverance, combined with personal traits from my Mexican heritage of creativity, resourcefulness and optimism.

Gabriel Hernandez Figueroa's Current Company Details
Scotiabank

Scotiabank

View
VP, Strategy and Performance Management
Toronto, ON, CA
Website:
scotiabank.com
Employees:
95207
Gabriel Hernandez Figueroa Work Experience Details
  • Scotiabank
    Vp, Strategy And Performance Management
    Scotiabank
    Toronto, On, Ca
  • Scotiabank
    Vp, Strategy & Performance Management
    Scotiabank Jul 2024 - Present
    Toronto, Ontario, Ca
  • Scotiabank
    Vp, Segment Strategy & Global Customer Experience, International Banking
    Scotiabank Aug 2021 - Aug 2024
    Toronto, Ontario, Ca
  • Scotiabank
    Vp, Retail Credit Risk, Caribbean & Central America, Global Risk Management
    Scotiabank Mar 2018 - Aug 2021
    Toronto, Ontario, Ca
    Led a 180-person team to provide credit risk management oversight of $12B Retail and Small Business portfolio from originations, account management to collections strategies.
  • Scotiabank
    Director, Auto Finance Risk Strategy, Global Risk Management
    Scotiabank Dec 2016 - Feb 2018
    Toronto, Ontario, Ca
    Leveraging data-driven analysis and predictive modelling to design and implement Automotive Lending Origination Risk Strategies in Canadian Banking.
  • Scotiabank
    Director, Strategy And Business Intelligence, International Banking Retail & Small Business
    Scotiabank Mar 2014 - Dec 2016
    Toronto, Ontario, Ca
    Led a six-person team to develop global strategies increasing profitability and driving primary customer relationships, and provided sound advice to senior management on key performance indicators. Achievements:Spearheaded the development of first 3yr divisional strategy with $0.5B+ in annual run-rate benefits, partnering with key partners such as Risk, IT, Shared Services, Contact Center, Wealth Management, Insurance and Collections. Led the global roll-out of a Revenue Assurance model, resulting in the identification of $40M+ in annual run-rate benefits by addressing leakage reduction, discretionary pricing, tiered pricing, channel pricing, pricing formulas and competitive pricing.
  • Scotiabank
    Senior Product Manager, Global Credit Cards, Latin America Region
    Scotiabank Sep 2011 - Mar 2014
    Toronto, Ontario, Ca
    Member of Global Product Management Team overseeing billion-dollar credit card portfolio. Develop market direction, product strategy, business plans and financial targets. Evaluate P&L and performance metrics and collaborate with teams and external vendors in driving sales in a complex matrix environment. Partner with international banking and local country managers in devising cost-effective, customer-centric marketing strategies and tactics to capitalize on local market opportunities and drive portfolio growth.Achievements:Led three-year credit card expansion initiative acknowledged as the biggest contribution to the Credit Cards team in 2012. Received senior management Top Individual Award for contributions related to people, processes and financials with special recognition for leadership in facilitating collaboration and engagement across multiple countries to move the business forward.Built portfolio to history levels through re-pricing strategy, innovative incentive programs, and revamped on-boarding process.
  • Pronto!
    Board Member
    Pronto! Oct 2022 - Present
    Uy
  • Cibc
    Senior Manager, Customer Management, Card Products Division
    Cibc Aug 2010 - Sep 2011
    Toronto, Ontario, Ca
    Provided strategic insight and cost-effective financial management of $5B portfolio with 1.5 million+ cardholders. Led team of four in developing and executing multi-channel marketing programs and launching new products and features to existing customers, including CHIP cards, contactless cards and electronic statements. Conducted quarterly forecasts using key business metrics. Achievements:Developed annual marketing plan for CIBC’s proprietary rewards program and deployed 30+ marketing campaigns annually in collaboration with key partners including Aeroplan, Visa and MasterCard. Initiated metrics-driven customer retention plan, in partnership with Customer Service and Operations teams, stabilizing downward trend and offsetting potential losses of $1M in revenue annually.
  • Cibc
    Senior Manager, Features & Rewards, Card Products Division
    Cibc Apr 2008 - Aug 2010
    Toronto, Ontario, Ca
    Managed P&L of $20M portfolio of card features including insurance products and optional card features. Collaborated with Sourcing, Legal and Compliance functions to support vendor management and RFP contract negotiations. Directed team of two.Achievements:Implemented two-year strategy to address declining revenue, increased attrition and a potential reputational risk within the optional card features portfolio through marketing programs and cost-effective personnel management.Led introduction of new travel features and enhancements to existing proprietary rewards program.Reversed retention downturn and confirmed data integrity through in-depth investigation.Identified $2M in annual cost savings through vendor consolidation and enhanced agreements.Developed standardized models for RFP vendor selection and new card options feasibility analysis.
  • Cibc
    Manager, Cibc Leadership Program
    Cibc Aug 2006 - Apr 2008
    Toronto, Ontario, Ca
    Hired into highly selective Leadership Development Program as one of three MBA graduates annually, with expectation to deliver measurable results across Finance, Mortgage Product Management, Credit Cards and Multi-channel Sales & Service groups. Based on success, was promoted to Senior Manager with full P&L responsibility.Managed $4M P&L portfolio of card features and one vendor relationship. Promoted based on success to Senior Manager.Achievements:Developed model that more efficiently allocated $10M+ discretionary expenses at 1,100 branch locations.Devised Mortgage Product Management standard pricing model across a broad range of products and sales channels.Implemented referral strategy for Multi-channel Sales & Service team, driving $8M in personal lending sales the first year.
  • Canwest Mediaworks
    Marketing Analyst (Mba Internship)
    Canwest Mediaworks May 2005 - Aug 2005
    Winnipeg, Mb, Ca
    Conceived and implemented marketing strategy for the Global Television channel’s first website (globaltv.com).
  • Banco Santander
    Business Consultant, Strategic Alliances
    Banco Santander Nov 2000 - May 2004
    Boadilla Del Monte, Madrid, Es
    Progressed rapidly into management based on strategic relationship management and success leading online innovations. Business Consultant, Strategic Alliances (2003–2004)Assistant Product Manager, Small Business Banking (2002)Project Leader, Internet Channel (2000–2002)Achievements:Established strategic alliances with Bank of America executives in identifying potential retail banking business opportunities for newly created business consulting group following Bank of America acquisition. Directed start up of the first online banking platform for retail, private banking and commercial divisions. Developed online marketing strategy; designed online payment system; created processes and systems; facilitated buy-in across functions.Led cross-functional team of 25 to develop new money transfer service, increasing enrollments 50% with a 20% cost reduction.
  • American Express Mexico
    Business Analyst (Intern) / Internal Consulting
    American Express Mexico Jul 2000 - Oct 2000
    New York, Ny, Us
    Developed and implemented models and programs to re-engineer organization-wide processes, saving time and reducing costs.Designed activity-based cost model for the Amex Rewards Green Card dispute process.
  • Mexico Asistencia (Mapfre Insurance Group)
    Team Lead / Customer Service Representative
    Mexico Asistencia (Mapfre Insurance Group) Jan 1998 - Jun 1999
    Majadahonda, Community Of Madrid, Es
    Hired into customer service role involving extensive customer escalation management. Promoted in eight months to Team Lead providing direct supervision, training and performance management to team of eight.Achievements:Created the company’s first on-boarding training program.Designed performance scorecard that increased call center productivity by 10%.

Gabriel Hernandez Figueroa Skills

Strategy Product Management Cross Functional Team Leadership Business Analysis Strategic Planning Business Strategy Leadership Credit Cards Management Marketing Strategy Relationship Management Financial Analysis Management Consulting Portfolio Management Business Planning Program Management Financial Modeling Business Development Marketing Retail Banking Competitive Analysis Change Management Start Ups Business Relationship Management Forecasting Payments Business Transformation Online Marketing M&a Analysis Pricing Strategy Strategic Alliances General Management Customer Management Virtual Teams Online Banking

Gabriel Hernandez Figueroa Education Details

  • Smith School Of Business At Queen'S University
    Smith School Of Business At Queen'S University
    Management Analytics
  • University Of Toronto - Rotman School Of Management
    University Of Toronto - Rotman School Of Management
    Mba
  • Universidad Panamericana
    Universidad Panamericana
    Industrial Engineering
  • Liceo Mexicano Japones
    Liceo Mexicano Japones

Frequently Asked Questions about Gabriel Hernandez Figueroa

What company does Gabriel Hernandez Figueroa work for?

Gabriel Hernandez Figueroa works for Scotiabank

What is Gabriel Hernandez Figueroa's role at the current company?

Gabriel Hernandez Figueroa's current role is VP, Strategy and Performance Management.

What is Gabriel Hernandez Figueroa's email address?

Gabriel Hernandez Figueroa's email address is ga****@****ail.com

What schools did Gabriel Hernandez Figueroa attend?

Gabriel Hernandez Figueroa attended Smith School Of Business At Queen's University, University Of Toronto - Rotman School Of Management, Universidad Panamericana, Liceo Mexicano Japones.

What skills is Gabriel Hernandez Figueroa known for?

Gabriel Hernandez Figueroa has skills like Strategy, Product Management, Cross Functional Team Leadership, Business Analysis, Strategic Planning, Business Strategy, Leadership, Credit Cards, Management, Marketing Strategy, Relationship Management, Financial Analysis.

Who are Gabriel Hernandez Figueroa's colleagues?

Gabriel Hernandez Figueroa's colleagues are Anthony Bambokian, Joan Management), Angie Lazarevic, Kristie Hansen, Jordan Jungwirth, Ramy Maarouf, Priji Pillai.

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