Operations Manager
Fedex Ground
Santa Fe Springs, California, United States
• July 2021: Safety Hero Award recipient LAMR district and Operations Manager of the Month• Responsible for planning, organizing, assigning and managing day-to-day operations and ensuring safe and efficient package sorting through the management of PHs and PH Trainers in the facility• Manage and train all PH Trainers and diverse groups of PHs regarding job duties and performance expectations and ensuring compliance with FXG policies, procedures and other training requirements, including quality assurance, hazardous materials, and dock safety, • Manage areas depending on day’s assignment: unload, van lines, backwall, CC, DRO set-up, smalls, yard check, etc.• Manage terminations, coaching, training, recognition and rewards, performance evaluation and management, discipline, addressing employee concerns and staff productivity • Analyze operational performance through direct observation, interpretation of reports and metrics to determine opportunities for improvement and execute action plans to achieve results• Lead daily employee pre-sort meetings to ensure workforce communication and understanding of operational updates and daily goals, and communicate to small and large audiences on a regular basis • Participate in the development of and responsible for administering company safety strategies and programs • Mentor, coach and develop critical skill sets for new and/or less-experienced Operations Managers • Adapt quickly to change to meet dynamic business needs, display flexibility and appropriate sense of urgency, while leading and engaging employees in a positive and professional manner