Gabriel John Canada Smith Email & Phone Number

Remote

Remote

Led design and implementation of infrastructure with governance practices via Terraform, with a focus on reusability, security by default, and maintaining low/no drift environments across multiple Azure Subscriptions.Led projects to create a Cloud Adoption Framework Landing Zone deployment in Azure, building from code-first philosophies and IaC tooling.

Blacksburg, Virginia, United States

Collaborated with Developers and Systems Administrators to create innovative solutions to clients web hosting needs, with a focus on long term code maintainability and modularity, as well as investing time into deployment tooling and methodologies to improve developer experience.

Remote

Lead collaboration with customers to gather and document requirements for an internal HR management application, as well as generated architectural designs and other technical documentation. This system employed a Python backend powered by Lambda and API Gateway, withDynamoDB and AWS Aurora integrations and an S3 file storage utility.Defined DevOps.

Raleigh-Durham, North Carolina Area

Raleigh-Durham, North Carolina Area

Maintaining corporate network, VPN, File shares, PrintersPerforming IMAC duries as neededManaging Active Directory and User accountsManaging Google Apps and company mailMaintaining conference room equipmentManaging corporate voice and phone systemsManaging corporate internet serviceProviding assistance to employees through desktop supportMaintaining.

Research Triangle Park, Durham NC

Responsible for providing onsite support services such as installing, diagnosing, repairing, maintaining and upgrading all hardware and equipment in order to ensure optimal performance.Troubleshooting issues in a timely fashion as well as performing regular backups and restorations.Performing IMAC (Installation, Moves, Adds, and Changes) activities in.

Raleigh-Durham, North Carolina Area

Responsible for providing Service Desk support to external and internal customers and users, receiving, documenting and tracking all incoming calls for immediate remediation and closure.Utilizing computer and database information to update incident status, while serving as the single point of contact (SPOC) for incidents, including owning the call through.

Chapel Hill, North Carolina

Analyzed and corrected computer problems.Installed and replaced hardware components.Located and installed drivers.Located and installed licensed OEM Windows operating systems, and licensed programs.Analyzed customer needs and budgets to provide complete and robust solutions.

Managed resources, tools, and schedulingProvided service in a wide area of IT systems, including printers and networking hardwareEngaged with clients and customers through many mediums, including phone and email

Chapel Hill, NC

Managed computer and software requirements on the fly.Provided solutions to hardware and software problems.Created workarounds for otherwise irreplaceable hardware problems.Found and corrected errors in Java programming.Explored and utilized Java source code.Deobfuscated cryptic Java source code.Managed computer and software requirements on the fly.

Mebane, NC

Provided customer service.Managed inventory.Operated the registers.Maintained and cleaned cooking equipment.Held strict compliance to health and safety code.

Durham, NC

Managed computer and software requirements on the fly.Provided solutions to hardware and software problems.Created workarounds for otherwise irreplaceable hardware problems.Found and corrected errors in Java programming.Explored and utilized Java source code.Deobfuscated cryptic Java source code.Troubleshooted for errors in Java programming.Assisted in the.

Mebane, NC

Provided customer service in both retail and technical scenariosManaged open to close shifts as person in chargeCreated and managed service contracts for wireless customersCompared customer needs and available features of general electronics devices

Mebane NC

Process returns.Run the register.Provide customer service.Maintain Store.

Mebane NC

Managed computerized scheduling and communications systems to optimize efficiencyPrepared opening and closing reports for daily store operationsPrepared register opening and closing reports, checked and corrected cash countsManaged inventory, both in storage and on the sales floorAssisted training of new associates according to company standards