In a multinational manufacturing company with a presence across various global regions, I helm the IT operations for all U.S.-based units spanning four distinct sites. Our robust infrastructure encompasses a primary datacenter and a strategic warm DR site. My mandate extends beyond just safeguarding our U.S. technological foundation. I foster robust collaborations with global teams, ensuring cohesive and efficient operations worldwide.Working closely with IT professionals both in the U.S. and overseas, we've pioneered strategies to enhance system efficiency, amplify security, and achieve strict compliance with standards like ISO9001, PCI DSS, HIPAA, ITILv4, CIS, and GDPR.My proactive engagement with stakeholders from diverse locations sharpens my understanding of their distinct tech requisites. This insight allows me to tailor solutions that cater to both our U.S. objectives and the unique demands of our overseas units. Harnessing my prowess in scripting and automation, I've optimized processes, ushering in heightened efficiency and curtailed operational strain.

In my role as a System Engineer at Premier Radiology, a forefront provider in radiological services, I was instrumental in managing and enhancing the infrastructure that supported our PACS and RIS systems running on RHEL. My expertise in the full suite of Microsoft System Center tools enabled me to ensure seamless integration and reliable performance of our IT systems. I was dedicated to optimizing system configurations, ensuring data integrity, and maintaining high standards of compliance and security, which were crucial in the fast-paced, precision-driven field of radiology.

At Advanced Diagnostic Imaging, the parent company of Premier Radiology, my role as a System Engineer encompassed a broad range of responsibilities in supporting and advancing our IT infrastructure. My focus was on maintaining robust and efficient systems, ensuring the seamless operation of our diagnostic imaging services. I leveraged my technical expertise to manage server environments, oversee network security protocols, and implement effective data management strategies. My commitment to technological excellence played a key role in supporting the company's mission to provide top-tier diagnostic services.

a leading medical billing and management firm, I played a pivotal role in maintaining and optimizing our data center and Hyper-V environments. My responsibilities included ensuring high availability and security of our critical billing systems, managing virtualization infrastructure, and implementing robust backup and disaster recovery solutions. My focus on streamlining operations and enhancing system performance significantly contributed to the company's ability to handle large-scale, sensitive medical data efficiently and securely.

The 160th Special Operations Aviation Regiment (SOAR), also known as the "Night Stalkers," is an elite unit within the U.S. Army that provides specialized aviation support to special operations forces. The Special Operations Aviation Training Company (SOATC) is an integral part of the 160th SOAR, responsible for training the next generation of Night Stalkers. Within SOATC, the "Green Platoon" serves as the initial entry training program, ensuring that new recruits are equipped with the skills, knowledge, and mindset required to excel in high-intensity, precision aviation missions. Joining the ranks of the Green Platoon is a testament to one's dedication, resilience, and commitment to serving at the pinnacle of military aviation excellence.

800 Hours of Advanced Systems Training, A+, Network+, CCNA, Security+, Unix, Advanced Microsoft Windows, Single Channel Ground and Airborne Radio System (SINCGARS), Enhanced Position Location Reporting System (EPLARS), Command Post of the Future (CPOF), Blue Force Tracking, Defense Message System (DMS)

Recruit training program of the United States Army, for service in the Regular Army

Oversaw and provided leadership for a prominent Regional Mall, streamlining multiple operations to ensure the delivery of top-tier services. Under my guidance, operations consistently met service and profitability goals, managing a team of up to 50 dedicated employees.Prioritized exceptional customer service by maintaining regular interactions with clients. Actively assessed service quality, implementing corrective measures when required.Engaged frequently with client representatives, providing updates and promptly addressing any concerns or potential issues. Supported client onboarding, executed security planning, conducted assessments, and ensured post orders were regularly reviewed and updated.Championed the recruitment and development of a high-performing team. Guided staff through orientation, training, and skill enhancement, while also handling necessary disciplinary measures.Efficiently managed scheduling to align with client needs, ensuring optimal labor cost management and minimizing non-billable overtime. Diligently reviewed site reports to confirm adherence to post orders and specific client instructions.