• Resolved 15-20 IT tickets daily; prioritized, triaged, and escalated tasks• Configured 10-15 new-hire laptops for on-boarding employees, and automated bloatware removal• Evaluated and compared Zendesk, Freshdesk, and Jira software to enhance IT support efficiency• Gained hands-on experience with various IT tools and software, including Halp, Jamf, Trello, 365 Admin, Azure, ChatGPT, Zoom Admin, Asset Tiger, Sharepoint, Intune, Slack• Produced and delivered final presentation to multiple C-suite executives, highlighting key projects such as my use of ChatGPT, PowerShell, and JAMF to write scripts to automate tasks

• Researched and purchased upgrades for outdated hardware such as computers and printers• Interacted with 10 employees and solved technological needs• Compared innovative software solutions to enhance revenue growth by an anticipated 10%

• Coached approximately 50 kids, ages 6-18, in springboard diving• Exercised leadership experience, responsibility, and professional behavior in a fast-paced environment

• Collaborated with team of builders, using market analytics to design Minecraft maps to appeal to a specific demographic• Published 2 maps which were featured on the front page of the Minecraft Marketplace

• Dedicated to protecting lives of patrons at public swimming pools• Acquired rigorous lifesaving (CPR, first aid) and people management skills, and a good work ethic to enable work in a high stress environment