Gabriel Kung Email & Phone Number

Hong Kong

Greater London, England, United Kingdom

- Executed regular system upgrades and hardware maintenance tasks, enhancing system performance and security while extending the lifecycle of critical IT assets. Diagnosed and resolved network connectivity issues, utilizing tools and methodologies to restore service quickly and efficiently for both wired and wireless environments.- Acted as a project owner in upgrading office hardware & software, including IP phone system, domain user joining, and Microsoft email system set-up. Proactively created a digital project management dashboard to assign and monitor logistics/ planning tasks by listing KPIs: milestones, deadlines, and deliverables. Chaired meetings with consultants reporting working progress and difficulties. The project pipeline was reduced by 10%.- Manage SAP database information using Microsoft SQL Server Management Studio. Creating SQL code in the server to aggregate, manipulate, and analyse large datasets, enhancing reporting accuracy and operational efficiency. Implemented SQL views to simplify end-user data access, enabling quick retrieval and analysis of key performance indicators. Data analysis time reduced by 15%>

Greater London, England, United Kingdom

- Provided exceptional customer service to clients through phone, email and in-person communication. Assisted clients with placing orders, tracking order status and answering product-related questions. Worked closely with the order processing team to ensure customer satisfaction and timely delivery. Successfully increase customer satisfaction by 15%< - Coordinating with internal teams, including sales, shipping and logistics. I would like you to proactively create planning tasks and communicate with staff to ensure the timely fulfilment of orders. Resolving order-related issues, such as incorrect pricing or shipping address, promptly to ensure on-time and correct delivery, successfully reduced delivery error by 20% and logistic time by 10%>.

Hong Kong Sar

Responsibilities:- Provide good customer services and willing to connect with other- Deliver quality beverage and food products consistently for customers- CashierSkills gained:- Basic understanding of retail operation- Attention to service pledge- Comfortable with high-pressure working environment

Hong Kong Sar

Responsibilities:- Provide good customer services and willing to connect with other- Deal with customers' requestsSkills gained:- Problem solving and negotiation skills- Great team player to achieve the same goal- Hand in results on time

Bachelor Of Science - Bsc., Computer Science (Hons)

Activities and Societies: General Secretary – Lancaster University Hong Kong Society. Sub-committee– Lancaster University Hong Kong Public.

Interational Foundation Year, Mathematics & Statistics, 62%

This course included core modules on English language and university-level study skills. Pure mathematics, Applied Mathematics.