Gabriella Leandro Email & Phone Number

Brazil

Brazil

Engage with customers through social media channels, responding to comments and messages to foster a positive online community.Deliver customer-centric solutions for escalated inquiries, ensuring high levels of customer satisfaction.Address user feedback, identified trends and areas for improvement, and provided actionable insights to enhance customer satisfaction and product development.Stay updated with social media trends, tracked social media metrics, analyzed performance data… Show more Engage with customers through social media channels, responding to comments and messages to foster a positive online community.Deliver customer-centric solutions for escalated inquiries, ensuring high levels of customer satisfaction.Address user feedback, identified trends and areas for improvement, and provided actionable insights to enhance customer satisfaction and product development.Stay updated with social media trends, tracked social media metrics, analyzed performance data, and used insights to improve strategies related to customer success.Organize and lead team meetings and training sessions to enhance team performance and knowledge. Show less

Managed account and technical support for users via live chat, ensuring problem solving and customer satisfaction.Handled multiple client inquiries simultaneously in a dynamic environment, consistently surpassing targets.Collaborate with cross-functional teams to optimize team workflows and implement improvement initiatives.

Foz Do Iguaçu, Paraná, Brazil

Assisted the professor in preparing course materials and delivering lectures on International Relations Theories at the undergraduate level.Provided academic support to students, including tutoring and guidance on course content.Facilitated classroom discussions and promoted an engaging learning environment.

São Simão

Managed reception duties, including appointment scheduling and providing guidance to the clients.Collected and processed relevant data from client interactions, analyzing feedback to identify areas for service improvement and implementing effective solutions.Developed strong interpersonal skills and empathy while engaging with clients, fostering positive relationships and enhancing the overall customer experience.

Greater Chicago Area

Provided childcare with a focus on physical and emotional development while living with families from diverse backgrounds.Enhanced skills in communication and conflict resolution by managing daily routines and addressing varying family needs, contributing to a harmonious and efficient household environment.

Uberlândia Area, Brazil

Organized calendar events including meeting coordination, and travel plans management.Nurtured and maintained relationships with media outlets and strategic partners, ensuring effective communication and collaboration.Crafted engaging content for various social media platforms, driving brand visibility and engagement among target audiences.Conducted thorough analyses to inform the development of engagement strategies, optimizing audience reach and interaction.Created and… Show more Organized calendar events including meeting coordination, and travel plans management.Nurtured and maintained relationships with media outlets and strategic partners, ensuring effective communication and collaboration.Crafted engaging content for various social media platforms, driving brand visibility and engagement among target audiences.Conducted thorough analyses to inform the development of engagement strategies, optimizing audience reach and interaction.Created and disseminated press releases, enhancing the organization's public relations efforts and media presence. Show less

Uberlândia Area, Brazil

Conducted extensive newsgathering and data collection activities to provide crucial support to reporters in the field, facilitating the production of timely and accurate news stories.Played a key role in ensuring interviewees were thoroughly prepared for their appearances, coordinating logistical details and providing necessary briefing materials to enhance interview quality and effectiveness.

Master'S Degree, Relações Internacionais

Bachelor'S Degree, Communication, Journalism, And Related Programs