Gabriella Ramirez Email & Phone Number

Gifted Master Engraver, with extensive knowledge in GravoStyle, the graphic design program used in Things Remembered stores for personalization.Provided leadership and motivation to team members to increase productivity and efficiency within the store.Trained staff on proper cash handling procedures including daily deposits, credit card payments, and end-of-day reconciliation of register funds.Interviewed and hired prospective employees according to team needs.Solved problems and resolved conflicts for team members and customers.Managed inventory levels by ordering stock as needed, tracking sales trends, and adjusting orders accordingly.Created weekly work schedules to meet staffing needs while controlling labor costs.Stocked and organized products in storage spaces and retail shelves.Tracked store inventory and ordered new products to prevent shortages.Implemented loss prevention strategies, alleviating shrink.Analyzed sales data to identify areas of improvement and develop strategies for increasing revenue.Greeted and assisted incoming customers with immediate and knowledgeable service about the wide span of products and personalization options.Organized and maintained inventory of all products, incoming shipments, and customer's completed orders.Fulfilled online and shipping orders between customers and warehouse, as well as tracking and following up.Trained seasonal staff on sales techniques, store operations, and engraving machines.Resolved customer complaints efficiently while maintaining excellent customer service.Coached employees on customer service and selling techniques.Coordinated with manager to set specific and actionable goals based on established KPIs.

High School Diploma

Associate Of Arts, English Language And Literature/Letters