What do I work with?‌Delivering results through the use of innovation management tools within the framework of Design Thinking, applying empathy techniques (interviews with customers and stakeholders, storytelling, personas), definition (customer journey mapping, identifying pain points), ideation (facilitating workshops, collaborative design, brainstorming), and prototyping (flows, wireframes, and navigable prototypes in Figma) to implement improvements in UX projects.‌UX writing and information architecture with a focus on usability and humanization for the user experience in web and mobile systems.‌Regular communication to manage multiple projects, flexibility to change focus quickly, and verbal and written argumentation to communicate solutions to stakeholders.‌Strategic thinking, being able to visualize the project lifecycle and connect design decisions to business strategies and user needs.‌Data-driven orientation in the Lean method through SCRUM and the use of KPIs for external metrics and OKRs for internal ones.‌Product metrics analysis to support research and generate insights, and proficiency in Google Analytics and Hotjar.