Gabriella Ferreira Email & Phone Number

Bonn, North Rhine-Westphalia, Germany

• Responsible for client portfolio management along the opportunity-to-order process.
• Actively manage a portfolio of over 60 clients in a B2B environment that generates approximately 20 million EUR in annual revenue.
• Manage the opportunity-to-order process using Salesforce for IT services and products.
• Manage negotiations between stakeholders in a international environment.
• Act as PMO for products and projects, assisting in preparing process descriptions, roadmaps, and internal communications.
• Support execution and management of a six-module e-learning training program to enhance business intimacy.

Bonn, North Rhine-Westphalia, Germany

• DHL Group is the biggest logistics company in the world. IT Services is an internal IT service provider for DHL Group operating in 220 countries and territories.Responsible for Sales Support and supporting Key Account.
• Manage opportunities, proposals, accounts, orders, and contracts in Salesforce.
• Create proposals and commercial documents.
• Utilized strong problem-solving skills to address and resolve client issues promptly, maintaining high levels of client satisfaction and trust.
• Support in internal business development processes such as the creation of process descriptions and drafting internal training.

• Developed marketing initiatives, establishing a robust online presence through strategic social media campaigns and expert-driven content for more than 10 different businesses and professionals.
• Executed market research to identify the best possible clients, created commercial pitches, and negotiated proposals.
• Created and implemented social media content calendars, ensuring a consistent and targeted brand message across platforms.
• Monitored social media analytics and used data-driven insights to optimize content strategy and improve performance.
• Developed and executed paid social media advertising campaigns, resulting in increased brand visibility and conversions.
• Engaged with customers and responded to inquiries and comments promptly and professionally on social media platforms.

Belo Horizonte, Minas Gerais, Brazil

• Responsible for supporting administrative tasks in the nutrition sector by providing the best possible support for customers and colleagues.Main activities:
• Ensured customer satisfaction by providing daily support for more than 100 clients providing solutions to clients through active listening.
• Created and updated reports from clients with relevant data ensuring the effectiveness of the databases of the company.Hiring Keywords:Customers, data analysis, reports, process, controls.

Viçosa, Minas Gerais, Brazil

• Improved and updated finance intelligence tools, generating numbers for several analysis;
• Executed quarter and yearly financial planning resulting in a reduction of 18.5% of internal expenses.
• Controlled the financial transactions being responsible as Accounts payable.
• Prepared monthly reports detailing all company financial transactions, enhancing financial transparency.Hiring Keywords:Customers, accounting, invoices, payments, projects, support, process, controls.

Viçosa, Minas Gerais, Brazil

• Responsible for realizing all the activities needed to prospect new customers for the company, such as strategic planning, contact, and negotiation.
• Developed detailed reports of market and competitors analysis for sales department;
• Closed strategic partnerships generating over 60 new leads.
• Successfully negotiated a substantial business award, securing expressive increase of revenue for the business.
• Provided sales training to staff, introducing negotiation methodologies such as SPIN Selling, SONCAS, and Rapport.
• Managed customer interactions via phone, email, and face-to-face meetings.

Postgraduate Degree, Project Management

Executive Mba, Strategic Business Management

Education record