Gabriella F.'s Location
Budapest, Hungary, Hungary
Gabriella F.'s Contact Details
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About Gabriella F.
Accomplished and versatile professional demonstrating an excellent command over project, program, customer success and employee experience management in complex business environments.A decade of international experience at leading consultancy firms, achieved significant career success and became expert in matrix organisation, HR Tech/IT/SaaS project and change management. Set order to chaos, paying meticulous attention to detail. Adept in the orchestration of strategic initiatives with proficiency in implementing agile methodologies, aligning stakeholder requirements, and driving sales enablement strategies. A keen ability to lead HR transformation efforts, shape value propositions, and execute large-scale transformations. Strong interpersonal skills foster productive relationships with key partners and improve overall customer experience. A champion for DE&I, complemented by robust understanding of people XP initiatives at all levels. Skilled in leveraging technology tools for data-driven decision-making, optimising resource allocation, and cultivating collaborative workspaces. Combines an innovative approach, analytical & commercial acumen, and a team-centric leadership style to drive performance and business growth. Drawn to an intellectually stimulating, fast-paced, and diverse environment.INDUSTRIESWorked with organisations spanning different industries, from local manufacturing companies to global enterprises in telecom, IT, GSI, real estate, pharma, hospitality, FMCG, retail, and insurance. EXPERTISE> Advanced waterfall & agile project, program, business transformation & change management> Team-working, collaboration and leadership in global, international matrix management structure> Stakeholder management and alignment, senior leadership engagement, commercial acumen> Learning & development, technical, analytical, training design & facilitation> People experience initiatives, HR Tech, employee engagement, employer branding, lifecycle, 360 measurements and developmentSKILLSSoftAssertive communication * Pragmatic & strategic thinking * Presentation * Goal orientation * Situational leadership * CoachingTechnicalOperational Efficiency * Customer Success Management * HR Transformation * Quality Assurance * Data-driven decision making * Corporate event organising * Diversity, Equity, & InclusionSystemMS Office * Google Drive * Domo * Lucidchart * Clarizen * Mavenlink * Salesforce * Success Factors * Coda * Smartsheets * Mailchimp * Canva * Zoom * Qualtrics XM LanguageEnglish * FluentHungarian * NativeFrench * Intermediate
Gabriella F.'s Current Company Details
Gabriella F. Work Experience Details
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Consulting Operations LeadDatapaoBudapest, Hu
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Delivery Excellence Team LeadDatapao Mar 2024 - PresentBudapest, HungaryLeading strategic partnership with Databricks, with a focus on DATA + AI professional services operations excellence, while concurrently establishing Datapao's project management office. Heading a team of PMs dedicated to delivering projects with precision and high quality to provide outstanding customer experience and maximise revenue. Driven by a strategic approach to operations management, leveraging best practices to create scalable, transparent & accountable processes that enhance overall efficiency, contributing to the success & growth of DATAPAO. - Established professional services engagement life cycle from initiation to closure, from pre-sales to value-based up-selling with all associated governance - Formed and launched a customer satisfaction measurement system- Designed punctual & compliant monthly finance reporting and audit- Enhanced team members' project and customer success management skills through effective mentoring linked to company mission & vision- Mapped out competency framework & kicked-off bi-annual performance management for project managers- Implemented platforms for seamless information flow across teams, enhancing decision-making and timely project delivery- Systematically organised documentation, maintaining a centralised repository for efficient tracking, auditing, & knowledge transfer- Launched resource management and time recording reporting system to a team of 20+ data engineers and scientists to boost billable utilisation aligned to revenue and leadership priorities
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Senior Technical Project ManagerDatapao Oct 2023 - Feb 2024Budapest, HungaryLeading the strategic partnership with Databricks, with a focus on professional services delivery excellence, while concurrently establishing Datapao's project management organization.Project Lifecycle Development & Governance Implementation- crafting comprehensive project lifecycles that encompass all stages from initiation to closure- bring a strategic approach to project management, ensuring alignment with organizational goals and objectives- establishing governance frameworks that provide the necessary structure for successful project delivery- leverage best practices to create transparent and accountable processes- enhancing overall project management efficiencyCommunication and Documentation- recognizing the importance of effective communication in project success- focusing on alignment and implementing platforms that facilitate seamless information flow across teams, leading to improved decision-making and timely project delivery- organizing documentation systematically, maintaining an accessible and centralized repository- contributing to efficient project tracking, auditing, and knowledge transfer
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Employee Experience ManagerQualtrics Oct 2019 - Oct 2023London Area, United Kingdom- influencing micro-moments in the macro employee experience- individual, team and manager engagement development- action planning & delivery based on quarterly EX survey results- designing & leading workshops about vision, mission and branding- Insights Discovery profile based team workshop - career action plan development→ Establishing and rolling out influencing micro moments in the macro experience concept → improve +24% & maintain 95+% team engagement; get new joiners integrated, develop mental & physical wellness programs; 100% retention- DE&I Council EMEA Lead: design and roll out regional initiatives & policies and organising events → improved DE&I scores in the quarterly company pulse survey -
Regional Partner Success & Employee Experience Program Manager (Cee, Middle-East & Africa)Qualtrics Jan 2021 - Sep 2023London, United KingdomMultiple overlapping, hybrid positions in the past 4 years: Partner Success Manager, Global PMO, Transformation Engagement Manager, Technical Consultant, Customer Success Manager.Orchestrate planning, execution & evaluation of agile EX solutions, ensuring rapid product development during Covid-19. Head HR transformation & system implementation efforts for a global telco company, acting as PMO & CSM. Guide reconfiguration of EX product value proposition based on intricate customer requirements and CSAT analysis. Led implementation of complex employee engagement surveys for large organizations, ensuring stakeholder alignment and quality assurance. Facilitate sales meetings and initiate data-driven strategies to enhance service sales development. Design regional partner program framework and drive sales and implementation enablement strategies. Assume responsibility for partner delivery assurance, focusing on customer satisfaction and issue resolution optimization. Chair DE&I initiatives across EMEA, formulating regional policies and managing events. Coordinate people experience development initiatives, emphasizing engagement development at all levels.- building regional strategic partnerships (EX, CX, BX)- focusing on partner delivery excellence- being a key stakeholder in helping Qualtrics scale the XM category via partners in the EMEA/Emerging Markets region- ensuring the success of my Partners' Qualtrics programs to drive customer satisfaction, renewal and expansion- Partner enablement (Big4): designed regional partner program scope and schedule, sales and implementation enablement plan, training and apprenticeship schedule, pilot program and joint go to market plan- Partner delivery assurance (GSI): focus on scaling up via ecosystem; ticketing system issue resolution optimisation, ensuring success, customer satisfaction, renewal and expansion → 4.6+ average CSAT score; 10+ accredited partners; new sub region expansion to CEE and Middle-East
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Ex Business Operations Global Program ManagerQualtrics Mar 2020 - Jan 2021London, England, United Kingdom- Covid-19 Global Program Management Officer: planning, execution, supervision and assessment of effective global product development, streamlining business requirements, functions & regions to introduce new suite of Agile EX Solutions to the market → launched solutions quicker at a critical time with meeting high quality standards (EX pulses & survey tools)- EX Portfolio redesign PMO: leading the global effort of rethinking the EX product value proposition, based on customer requirement/CSAT analysis, and align all business functions and roll-out change management and enablement plan → created operation framework and coordinated six workstreams to ensure alignment- Services sales development: senior sales team’s meeting facilitation, big data analysis of large enterprise deals with no services attached, launch new deals review process → establish better pipeline overview, enable cooperation between functions to improve services strategy
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Emea/London Well-Being Team LeadQualtrics Oct 2019 - Dec 2020London, England, United Kingdom- keeping people connected and engaged- making sure people spending quality time together via different programs in the online environment- organising regular team building and socialising activities- pre-pandemic times working on office development to best fit our teams operation & comfort in London
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Senior Ex Technology Consultant (Senior Project Manager)Qualtrics Oct 2019 - Dec 2020London, England, United Kingdom- HR Transformation & Change Management: headed Qualtrics EX PM team, acted as PMO and Customer Success Manager and coordinated with the SAP Success Factors PMO and the GSI implementation partner’s PMO to lead overall HR transformation, system implementation for global telecommunication company with 150,000 employees → successful delivery, 4.5 CSAT, case study webinar- EX Program Implementation (SaaS): creating work plans/schedules, project estimates, resource allocation, team management, risk analysis, quality assurance, stakeholder management → launched complex employee engagement (census, pulse, life cycle, 360) surveys with 4.7 CSAT score for 100K+ organisation with 7 different hierarchies and 15 dashboards for senior leadership and management teams
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Senior Employee Experience Program ManagerCultureiq Jan 2019 - Sep 2019London, United KingdomDelivered robust employee feedback solutions for key insurance clients, including project planning, solution design, and training. As a people manager oversaw the UK delivery team operations, including resource allocation, performance assessment, and financial health. Partnered with sales teams to develop and propose custom-tailored solutions for potential clients. Acted as cultural and well-being ambassador for the UK office, collaborating with diverse teams to foster a positive workplace environment.> Achieved an impressive 4.9 CSAT score, indicating high client satisfaction with the implemented employee feedback solutions.> Maintained a 100% retention rate as team lead for 3 direct reports, demonstrating effective leadership and team management.> Successfully led several internal initiatives, including a charity run, office refurbishment, and holiday festivities, fostering team spirit and collaboration.> Crafted & implemented an onboarding plan and materials, resulting in improved early productivity of new hires.
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Program ManagerCultureiq Oct 2018 - Dec 2018London, United Kingdom- Leading global organisational culture diagnostics & development programs - Managing internal program teams, coordinating with sales, analyst, developer and consultant teams- Leading internal program management process optimisation - Building and strengthening healthy, strong, high-performing culture- New joiner welcoming officer, on-boarding trainer
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Hr Project Manager And ConsultantAon Hewitt Sep 2016 - Sep 2018London, United KingdomHeaded change management initiatives, introducing a continuous listening program for customer engagement enhancement. Facilitated regional and global employee lifecycle development through 360 evaluations and employee engagement survey reports. Invigorated team engagement by planning and directing intensive, result-oriented sessions. Applied employer branding expertise to design and execute cross-functional knowledge-sharing series for Project Managers and consultants.> Successfully led the transformation of a global employee experience measurement and management system for global hospitality clients, reflecting effective project management skills.> Pioneered the creation and delivery of training, best practices, and branding materials, bolstering the new continuous listening program's effectiveness.> Organized candidate and hiring manager experience surveys, achieving 100% customer retention across legal, hospitality, and real estate sectors.> Boosted team morale and engagement through a meticulously designed session for the UK delivery team, achieving 100% satisfaction scores and a follow-up plan.> Project manager in regional and global employee engagement development projects (up to 100+ countries, 40+ languages and 150.000+ employees)> Managing the communication and Learning & Development work stream to develop training and branding materials> Contributing to the European Employee Experience Solutions Workstream > Industry experience: global clients in the Legal, Asset Management, FMCG, Hospitality and Real Estate sector -
Hr Consultant & Project ManagerAon Hewitt Hungary Jun 2014 - Aug 2016BudapestLed employer branding and employee engagement projects across diverse sectors. Managed the intern program lifecycle, including recruitment, onboarding, and mentoring. Steered internal employer branding and engagement development programs. Planned and executed business conferences, overseeing logistics and content.> Delivered research presentations and workshops to successfully drive employer branding and employee engagement projects across various sectors.> Achieved 100% retention rate in intern program through effective management and mentorship.> Elevated internal engagement by 4%, using innovative tactics such as off-site team events and a gamified cooperation and innovation booster.> Successfully organized high-profile business conferences, each hosting over 100 participants, including Next Hour 2025, HReality 2015, HR Next Practices Club, MuVi Company Video Contest> Recruiting new participants to Aon Best Employers Study - cold calls, meetings, company presentations> Responsible for internal employer branding development activities and teambuilding> Leading role in product development and go to market strategy activities
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Learning And Development InternPwc Sep 2013 - Jun 2014Hungary, BudapestDeveloped educational and training materials to effectively onboard new employees and improve understanding of company policies, processes, and culture. Managed projects like the integration of an online testing system, ensuring a smooth transition with minimal disruption to learning and development activities. Adopted and efficiently used HR tech tools such as the Qualtrics survey builder program to gather and analyze employee feedback, aiding in more informed decision-making. Worked closely with various senior stakeholders across the organization to plan, execute, and report on crucial HR initiatives like employee satisfaction surveys.> Successfully orchestrated implementation of an online testing system, elevating the efficiency and efficacy of e-learning initiatives.> Played a pivotal role in executing a regional employee satisfaction survey, generating valuable insights to bolster company-wide initiatives. -
Corporate Partnership ManagerAiesec Jul 2013 - Jan 2014Hungary, Budapest- Account manager of PwC, TCS and MARS- Project manager of the AIESEC Ambassador Programs - developing employer branding products for companies to reach students around the country- Project member and organizer of several national and international company events -
Key Account Team InternUnilever Hungary Jun 2013 - Sep 2013Budapest- Support Key Account Team’s work- preparation and administration of negotiations and promotions- database building- coordination of the communication with partners
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University Office President (Corvinus University Of Budapest)Aiesec Budapest University Jul 2012 - Jun 2013Budapest- Coordination and management of the office and the executive board (120 people)- National and international representation of the organization- Planning and delivery of the yearly strategy (30% growth)- Managing legal and financial responsibility related issues- Holding educations and evaluation meetings- Organizing conferences- Training designing&delivery
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University Office Communication Coordinator (Corvinus University Of Budapest)Aiesec Budapest University Jan 2012 - Jun 2012Budapest- University relations management- Planning and delivery of promotion- Creating on-line and off-line communication materials- Edit and sending newsletters
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University Office Corporate Partnership Manager (Corvinus University Of Budapest)Aiesec Budapest University Jul 2011 - Jan 2012Budapest- Partnership management- Market research- Cold call & negotiation- Legal and financial management
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Project Leader Of 'Be An Impact Project' (Corvinus University Of Budapest)Aiesec Budapest University Jan 2011 - Jul 2011Budapest- HR allocation- Team management- Holdimg personal and professional evaluation to project members- Partnership management- Conference organizing
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Au Pair, BabysitterInternational Families Mar 2007 - Aug 2011England (London), France (Nimes, Orléans)- Live-in au pair at four different families for shorter and longer periods of time (6 months in Nimes, 3 summers in Orléans, 9 months near London)- Taking care of 2-6 children, organizing programs, managing daily routine
Gabriella F. Skills
Teamwork
Event Management
Leadership
Team Management
Management
Market Research
Organizational Development
English
Leadership Development
Human Resources
International Relations
Intercultural Communication
Strategy
Public Speaking
Business Development
Microsoft Office
Public Relations
Team Building
Partnership Building
Sports
Running
Creative Problem Solving
Gabriella F. Education Details
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International Studies -
Hr Business Partner
Frequently Asked Questions about Gabriella F.
What company does Gabriella F. work for?
Gabriella F. works for Datapao
What is Gabriella F.'s role at the current company?
Gabriella F.'s current role is Consulting Operations Lead.
What is Gabriella F.'s email address?
Gabriella F.'s email address is ga****@****aon.com
What schools did Gabriella F. attend?
Gabriella F. attended Budapesti Corvinus Egyetem, Faculty Of Business Administration - Corvinus University Of Budapest.
What skills is Gabriella F. known for?
Gabriella F. has skills like Teamwork, Event Management, Leadership, Team Management, Management, Market Research, Organizational Development, English, Leadership Development, Human Resources, International Relations, Intercultural Communication.
Who are Gabriella F.'s colleagues?
Gabriella F.'s colleagues are Benedek Kiss, András Csillag, Cintia Gordos, Péter Endes-Nagy, Krisztina Felméry, Ágnes Stark, Balint Valuch.
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Gabriella F.
Project Manager | Agile | Business Analyst | Test Coordinator | Customer Support | Customer Success | Training Coordinator | System AdminHungary
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