• Specialize in guiding organizations through complex, high-stakes transitions and most challenging inflection points—particularly during mergers, acquisitions, and pivotal strategic shifts where organizational resilience and leadership stabilization is paramount. • Provide decisive, precise tactical support, delivering transformative solutions that stabilize operations, mitigate risks, and unlock strategic value during critical organizational moments. • Empower businesses to overcome technological challenges by providing high-caliber, cost-effective executive leadership that drives mission-critical initiatives, aligns technology strategies with core business objectives, and secures sustainable competitive advantages. • By seamlessly integrating deep technological expertise with executive-level strategic insight, I help to convert challenging business inflections into opportunities for breakthrough performance, helping companies not just navigate change, but emerge stronger, more agile, and strategically repositioned for future growth.

• Promotion with incremental responsibility of launching new commercial banking capabilities doubling the AMEX multi-product adoption in 3 years and increase Business Platinum Card revenue by 50% YOY. • Influenced the Commercial Products President resulting in the acquisition of Kabbage replacing a legacy loan platform that facilitated the successful and accelerated relaunch of the Business Financing Portfolio post COVID. • Optimized Commercial Payments processing through consolidation of multiple payment platforms into a single inner-source platform enabling 30% more efficient resource utilization and reallocation accelerating highly anticipated and overdue customer features. • Navigated complex entrenched silo’d organizational norms adopting standardized platforms resulting in the relaunch of Invoice Processing Products and replacing a legacy mainframe in an accelerated timeframe. • Successfully negotiated complex integrations across internal and external stakeholders launching the business checking account as high priority lever in improving the multi-product adoption KPI. • Accelerated the Corporate Hardship Platform as a Strategic champion and business partner, in response to COVID, resulting in a 40% improvement in repayment revenues and reduced card delinquency.• Championed Design Thinking methodology increasing the Women in Technology community membership by 5X providing a robust diverse leadership succession pipeline for the next 5 years.

• Hired to lead the launch of a middle market global card servicing platform and revamp the commercial loans portfolio with the goal of expanding the customer base from a few large corporate travel enterprises to a broader range of small and medium-sized enterprises increasing revenue through diversification driving a 20% YOY growth for the Business Platinum.• Spearheaded a transformative shift in software development culture by inventing a new availability metric. Achieved predictable delivery cadence, consistent feature size, reduced cycle times by up to 40%, and reduced customer disruptions with 30% less capacity of engineers. Cross organizational adoption showcased significant positive impact on customer experience and software development process.• Pioneered data-driven architecture developed as inner-source components for data streaming, analytics, and trend analysis. Delivered pilot program through partnership with customer service organization, reducing call handling times by up to five minutes and broad rollout of pilot across the entire Customer Service portfolio, leading to overall improved customer experience with similar call handling times.• Negotiated across multiple technology organization to align backlogs facilitating development by customer journey. Teams were able to deliver customer value faster and improve quality with early and often end-to-end journey testing resulting in the accelerated launch of new "apply by phone" loan applications to customer service and creation of a technology engagement playbook that serves as the foundation for all AMEX technology teams.

StarNews Mobile is unlocking Africa's mobile video market potential. Providing a platform to empower African content creators for financial inclusion and freedom. With the platform millions of users can partner with major telecom operators like MTN and Orange for direct distribution.

• Hired by the CEO and Investors to scaling and maturing the technology organization driving company growth and improved EBITDA. Key objectives included expanding the global remittance footprint and increasing payment types for customers.• Overhauled the remittance payout platform, reducing time to market for new correspondent payout partners integrations expanding the footprint by 30% to 120 unique countries.• Spearheaded the development of an AI driven "pay-in" payment platform improving margin by 50%, reduced customer fees by 50% and improved business resiliency sustaining revenue operations during post-BREXIT currency volatility whilst our competitors suspended operations. • Optimized fraud capabilities by enhancing a 3rd Party fraud detection platform with a new in-house data science practice. Resulting in a 50% less pending transactions and 50% less calls to Customer Service. • Established the CyberSecurity practice, including hiring the CISO and implementing robust processes and procedures for infosec, appsec, and employee data protection maintaining a zero breach record, ensuring the protection of sensitive data, and brand protection by mitigating potential cybersecurity risks.• Established an SRE (Site Reliability Engineering) practice, building a team and implementing best practices for building resilient and performant systems. Resulted in a 10X improvement in service availability, contributing to customer activation KPIs and EBITDA.

• Recruited by the CEO to improving the financial performance of the company, enhancing cost-effectiveness, and implementing strategies and initiatives driving confidence with investors regarding future success, and readiness for growth ensuring incremental funding. • Spearheaded the successful modernization of the legacy platform including the launch of a modern mobile app, implementing optimized carrier integrations, improving customer onboarding, and conversion metrics. Achieved significant cost reduction and increased revenue, leading to an inaugural EBITDA neutral position securing incremental funding.

• Strategic Mobile Expansion: Reported directly to the CEO, leading Product and Engineering functions to expand Skype from the Desktop to Mobile devices in preparation for an IPO, culminating in Microsoft’s $8B acquisition in 2011.• Global Team Leadership: Built and led a global Mobile Engineering and Product team from the ground up, employing innovative design thinking to address critical mobile technical challenges.• Innovative Video and Chat Development: Pioneered the first mobile chat and video solutions, achieving 200M downloads for iOS and Android in under two years, surpassing all growth targets and created a robust mobile social graph, a pivotal factor in the Microsoft acquisition.• Chipset Collaboration for Enhanced Video Quality: Partnered with leading chip manufacturers to optimize hardware codecs for Skype's mobile video functionality. Leveraged advancements in LTE-enabled devices to enhance video compression and playback quality, ensuring seamless performance on next-generation networks.• Stakeholder Navigation: Effectively balanced the priorities of Private Equity stakeholders, Founders, and the CEO to champion a "mobile-first" agenda to delivered accelerated technology rollouts that directly contributed to Skype’s exponential growth and acquisition.

• Build a mobile software development team in Bellevue, WA and CA launching critical Android technology within a Carrier environment that is not known for being an technology company launching the first Android handset, the G1.• Successfully launched the first Android handset, the G1, within a Carrier environment not traditionally known for being a technology company by building Android mobile software development team from Java developers.

• Telecommunications Innovations: Led engineering efforts to design and deliver embedded software solutions for next generation cell-edge network devices partnering with leading NEP companies, including Ericsson and Nokia. • Edge Network Expertise: Spearheaded the development of advanced software architectures for mobile edge devices, ensuring seamless integration with core networks to enhance performance, reliability, and efficiency in cellular communications.• Pioneering Internet Architectures: As Chief Engineer, designed and implemented the first high-scale internet architectures for E*Trade’s online trading platform, Wells Fargo's online banking, and eBay’s e-commerce ecosystem setting the benchmarks for scalability and resilience in digital services.• Foundational Zero-Trust Architectures: Established the founding principles for zero-trust and zero-touch internet architectures, open-sourced an implementation which is the foundation of modern DevOps cultures.• Cross-Industry OEM Innovation: Delivered transformative software solutions bridging the telecom and enterprise IT sectors, advancing the capabilities of both mobile and embedded systems across various industries.