Gabrielle Mack Email & Phone Number

Manchester, NH, US

Manchester, New Hampshire, United States

As a Genius at Apple, I take on the role of a hardware and software technician. This is a customer focused position that requires me to have strong people skills, along with strong troubleshooting and problem solving skills. I adhere to a schedule of appointments where I must diagnose customer device issues in a brief time frame, and then I compassionately.

Manchester, New Hampshire, United States

As a Chef, I was responsible for studying recipes and menus, creating and completing prep lists, and preparing quality dishes during service. I worked for a scratch kitchen, which meant we prepared all of our food with fresh ingredients. All plates were held to a high presentation standard. This small kitchen required strong prioritization skills and.

Manchester, New Hampshire, United States

As a Principal QA Engineer, I took an active role in developing and rolling out quality assurance standards and best practices. I assumed a leadership role within my scrum team and QA department. I onboarded and supported newly hired QA Engineers and contractors. I advised on software design and identified improvements for our legacy software. I created.

As a Quality Assurance Engineer, I was responsible for creating and executing end-to-end test plans. I supported SNHU’s integration department by testing custom software and applications; code and configuration updates for the student information system (SIS); flat file integrations with vendors; and API integrations between the SIS and our Salesforce CRM..

Manchester, New Hampshire

As a Quality Assurance Engineer, I was responsible for creating and executing end-to-end test plans. I supported SNHU’s integration department by testing custom software and applications; code and configuration updates for the student information system (SIS); flat file integrations with vendors; and API integrations between the SIS and our Salesforce CRM..

Manchester, New Hampshire

As an Operations Analyst, I was part of leadership for the ITS Service Delivery Team. I directly assisted the Manager of the Knowledge Base team and the Director of the Help Desk. My primary duties were to aid in the creation and monitoring of our service level agreements and to create reports for our Quarterly Business Review meetings. I had a pivotal.

Manchester, NH

As a knowledge manager, I was asked to build a Knowledge Base infrastructure for our help desk’s otherwise unstructured collection of knowledge articles. This position was created for me, and I was able to use the opportunity to build out an entire team that continues to provide a knowledge management service to SNHU. Initially our Knowledge Base articles.

Manchester, New Hampshire

As a Customer Liaison, I supported our students, faculty, and staff by resolving hundreds of Help Desk tickets in ServiceNow using the ITIL methodology. I included detailed notes in all my closed tickets and escalated major incidents or problem records as identified to Tier III. I created training documents to help onboard new technicians. I also supported.

Masters, Cybersecurity

Bachelor'S Degree, Psychology