Gabrielle Abutom Email & Phone Number

San Diego, Ca, Us

Leads multidisciplinary project teams to identify and achieve goals in alignment with Scripps Health’s strategic plans.

Irvine, Ca

Led project teams of 10+ internal and external resources to execute projects from initial concept through final implementation using PMBOK framework and a hybrid of Agile and Lean methodologies. Initiatives resulted in new and improved replicable processes, added value to customers, and facilitated stewardship, cultivation and retention of major donor accounts worth $4.5M in annual gifts.•Developed process to manage customer lifecycle, putting scalable procedures in place to improve… Show more Led project teams of 10+ internal and external resources to execute projects from initial concept through final implementation using PMBOK framework and a hybrid of Agile and Lean methodologies. Initiatives resulted in new and improved replicable processes, added value to customers, and facilitated stewardship, cultivation and retention of major donor accounts worth $4.5M in annual gifts.•Developed process to manage customer lifecycle, putting scalable procedures in place to improve customer experience, streamline relationship management, monitor KPIs, track gift expenditures and ensure execution of deliverables adhere to timeframe and restrictions outlined in grant agreement.•Initiated and developed an annual 3-day conference for 160+ employees to address identified pain points in cross-departmental operations and align goals through professional development, process training and team building activities. This ongoing conference enhanced teamwork and morale, reinforced company culture, aligned strategy and goals across departments and educated and empowered employees – 90% of post-event survey respondents reporting they found content useful and 97% stating the event helped them feel “we’re all part of the team.” Show less

Led teams of 6 to 12 individuals to execute a variety of cross-departmental projects that optimized organizational efficiency and facilitated customer success through process redesign and continuous quality improvement.•Established KPIs to measure client success and set up a system to alert account managers of low-performing customers, prompting action to assess program implementation fidelity and mitigate risk of losing accounts•Oversaw development of retail e-Commerce site… Show more Led teams of 6 to 12 individuals to execute a variety of cross-departmental projects that optimized organizational efficiency and facilitated customer success through process redesign and continuous quality improvement.•Established KPIs to measure client success and set up a system to alert account managers of low-performing customers, prompting action to assess program implementation fidelity and mitigate risk of losing accounts•Oversaw development of retail e-Commerce site previously operating at a loss and generated over $160,000 in revenue after digitizing retail ordering process, restructuring pricing models and introducing an inventory system. Show less

•Led company-wide WebEx rollout, created instructional documentation and trained 120 colleagues.•Piloted international outreach and introduced MIND’s visual instructional program to 15 London schools’ curricula.

•Drove eTapestry fundraising software adoption and department-wide employee training.•Organized donor communications, engagement initiatives and fundraising events.

Laguna Hills, Ca

Palestinian Territory

Project Management

I have earned a Project Management Certificate through UCI's extension program.

Ba, Journalism, Political Science

Activities and Societies: Pre-Law Society, Society of Professional Journalists, Radio TV National Association