Communicate with clients, courts, and treatment agencies. Secure, organize, and maintain all case files (hard and digital). Handle potential new client phone calls and set for meetings. Answer phones and field general questions and concerns for existing clients, courts, treatment agencies, etc. Keep clients informed regularly. Communicate with clients, courts, and treatment agencies

Establish customer relationships and follow up with customers, as neededProvide prompt, accurate, and friendly customer service.Responded to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.Use a customer-focused, needs-based review process to educate customers about insurance options