Gabrielle Bascom Email & Phone Number

Greater Detroit Area

• Coordinates, prepares, and confirms weekly payroll for Food and Beverage management ensuring payroll information is submitted within established deadlines.
• Researches, analyzes and resolves payroll-related and employee related problems and questions.
• Facilitates and monitors the flow of paperwork throughout Food and Beverage department to ensure that written documentation is prepared in a timely manner and approved by management.
• Maintains department records and team member files ensuring attendance and discipline records are accurate and up to date.
• Process and monitor employee benefits enrollment and status changes.
• Manges employee PTO bank and FMLA claims ensuring proficiency.

Detroit, Michigan, United States

• Management of VIP guest reservation process, resulting in increased customer satisfaction scores from 70% to 85%
• Assisted in analyzing casino play to determine and implement various guest incentive strategies
• Maintain customer relationships by issuing comp slips the property for non-resident casino players, executive requests, etc.
• Implemented several creative solutions to provide high level guest service recovery and handle operational challenges

Master Of Science (M.S.), Entertainment Business, 3.2

Bachelor Of Business Administration (B.B.A.), Marketing

Activities and Societies: Member of Zeta Phi Beta Sorority Incorporated, Concert Choir, Marching Band Designed strategies for selling an.