Gabrielle Brosas Email & Phone Number

Barangaroo, New South Wales, Australia

Working with clients to deliver above and beyond implementations for 365 Dynamics & 365 Collect

Barangaroo, New South Wales, Australia

Sydney, Australia

As part of the Enquiry to Sale and Single View of the Customer projects, my role with Uniting includes working with internal stakeholders to identify business needs for customer engagement management and business performance and reporting improvements. I have worked on many internal Microsoft Dynamics 365 system upgrades and enhancements including creating an improved customer profile, streamlining customer engagement capture, ensuring smooth integrations with other business systems, and design of multiple Power BI apps for customer management.The main focus of this role includes breaking down complex requirements and identifying solutions to meet strategic as well as operational needs aligned to Microsoft Dynamics 365, with the goal of achieving an integrated approach to the customer.

St Leonards, New South Wales, Australia

As Senior Product Owner I am responsible for management of the product development backlog, and delivery of roadmap initiatives that are on time and delight our customers. Working closely with the engineering team in an agile manner, I create high-quality user stories, manage the product backlog grooming and write detailed requirements documentation to ensure seamless product management from ideation, right through to delivery. An important aspect of my role is working with the business and customers to identify and understand the needs of our customers and maintain a high level of customer satisfaction.

Sydney, Australia

In this role I was responsible for end to end business analyst functions including, working with the business to elicit, articulate, and document functional and non-functional requirements, including as-is/to- be process mapping and business process design. According to business need and priority I managed the product backlog and monthly Microsoft Dynamics CRM solution releases, including making many of the customisations in the CRM. I also managed CRM project delivery ensuring effective communication across all levels of the organisation. As required, I work closely with internal and external enterprise architects and vendors to identify solution interdependencies, incorporate usability and user interface needs, assess the risks of various solutions, and prioritise competing business demands.

Sydney

Responsibilities include leading the Business Solutions team meetings and project stand ups as SCRUM Master; managing key vendor relationships to ensure effective communication regarding internal and external technology upgrades; and managing internal and external software release upgrades. Analysis and management of solutions development and implementations; business processes improvement; managing customer data quality projects and maintaining high level data quality across all new system changes; design and delivery of learning solutions for staff in relation to IT technology and enterprise applications; and providing support to business staff around enterprise applications.

Sydney, Australia

Sales of In-house tailored board programs and membership to executive and C-level clients.Managed the end to end process for In-house education programs, including; marketing, lead generation, relationship management needs analysis, proposal creation, facilitator management, briefing meetings with clients and facilitators, quality assurance, venue management, course material, mail house liaison, onsite support, participant feedback and invoicing.

Masters Of Technology (Business Systems), Information Technology

Programming Concepts, Information Technology, Hd

Education record