Gaby Copeland Qmha Email & Phone Number

Medford, Oregon, United States

-Oversee administrative operations across two community mental health clinics and six behavioral health programs in the Southern Oregon region.-Supervise clinical and administrative departments. Including hiring, onboarding, training, coaching, evaluating, and termination of employees. -Design, implement, oversee, and evaluate quality improvement initiatives for better quality of client care. -Facilitate program development, implementation, evaluation, and monitor on-going operations. -Serves on the DEIJ (Diversity, Equity, Inclusion, and Justice) Committee and Language Access Committee. Participates in alignment of organization standards with CLAS Standards, set by the US Department of Health & Human Services to move the organization towards health equity practices. -Constructs and participates in Employee Resource and Peer Groups (LGBTQIA+ Resource Group, Employees Against White Supremacy Resource Group, and Support without Stigma Peer Group). Building community and providing feedback to the organization to help improve inclusive practices.

San Diego, California, United States

-Promoted from Program Assistant to Senior Program Assistant within six months of employment. -Streamlined communication channels and implemented effective communication strategies to ensure seamless collaboration among program staff, department heads, and students, in response to precautions for the COVID-19 pandemic. -Developed a contract with a third-party company in order to create a phone system and workflow for employees working from home during the COVID-19 pandemic. This increased our response rate by 71% over three quarters, and averaged 94% in client satisfaction. -Trained new staff after singularly managing the department for four months. -Built Standard Operating Procedures into university databases for cross program transparency, increase in operation productivity and utilization as a training tool.

Tucson, Arizona Area

-Managed a team of thirty clinical staff across the Southern Arizona region. Hired, trained, evaluated, and coached staff. -Served as On-Call Manager which entailed answering emergency calls from clients, staff at care facilities, and family members of clients in order to assist in resolving any client emergencies that happened outside business hours. -Nurtured vital community relationships in order to establish quality of care standards for geriatric clientele receiving care in their Assisted Living Communities and Memory Care Facilities. -Reported metrics and data to the Executive Director in a timely manner. Developed actionable insights and provided oversight for organizational projects. Client Services AssociateFebruary 2018 - April 2018-Resolved client complaints and built relationships through quality responsiveness, identifying client needs, and formulating solutions.Administrative CoordinatorNovember 2017 - February 2018-Provided excellent assistance to clients and their families who were seeking home health services. Directed calls, emails, faxes, and mail to appropriate staff. -Ensured three office locations were maintained administratively. Including ordering supplies, household monthly budgets, and coordination with third-party vendors for maintenance of office buildings.

Bachelor’S Degree, Family Studies And Human Development

Associate’S Degree