University of Pittsburgh // Pittsburgh, PA // 2012 – Present• Administration of technical support for 400+ learning spaces & 1200+ instructional technology rental orders as well as additional training requests• Provides seamless high level customer service experience using digital enterprise tools • Hires, mentors, trains and develops full-time and part-time staff for a cross-functional team of technical and administrative support in a fast-paced help desk environment• Administers the Classroom Equipment Fund ($100,000+)•Managed transitioning in-person to remote operations and faculty support due to COIVD-19 (2020)•Implemented unified billing process and application for Teaching Center (2019) •Led project management for Open Lab to provide funding, equipment, policies, procedures, training/staffing (2017-18) • Serves on the Provost’s Classroom Management Team (CMT)to develop long term cohesive strategies for university learning spaces that enhance the student experience (since 2013)• Earned Certificate in Organizational Leadership & Ethics (COLE) in 2016• 6 yr. Member of Consortium of College and University Media Centers organization (CCUMC)• Elected 2-year Chair of the Leadership special interest group for CCUMC (2016-2018)• Elected team leader for hosting national CCUMC conference (2015)

University of Pittsburgh // Pittsburgh, PA // 2008-2012•Improved customer relationships and increased faculty digital literacy by modifying rental/unit policies•Facilitated the application, distribution, and operation of instructional technologies to classrooms, faculty, and events •Recruited, trained, developed, and mentored a team of 25 part-time employees and five full-time staff members of cross functional teams

University of Pittsburgh // Pittsburgh, PA // 2006 – 2008•Provided a seamless experience for distinguished executives with on-site problem solving, technical troubleshooting, and production planning •Cultivated lasting professional relationships at all university levels by using excellent verbal communications skills, remaining committed to faculty and student success, and a wide range of interpersonal skills.