Cultivate internal engagement amongst faculty around upcoming training and events through newsletters, web based and social media platformsOrganize and execute teacher meetings, communications and eventsCoordinate with teachers, schedules, venues and studio to ensure alignment of all business units and deliver solid execution and follow up Support fellow senior staff members by providing white glove technical and procedural solutions to complex customer service and software related challengesIncrease region profitability by conceptualizing and implementing innovative workshop programming Collate, analyze and generate KPIs for the Boston regionProactively assess marketplace to develop unique programming that will generate revenue and profit goals each yearProcess accounting for all workshops, including check requests for instructors and Profit & Loss statementsHire, train, supervise, coach and mentor both teachers and teacher substitutes for Boston YogaWorks studiosServe as liaison between HR, studio managers and teachers, submit all personnel updates to HR Maintain exceptional service standard by conducting teacher performance reviewsIncrease brand loyalty and grow class attendance by developing new teachers through continuing education and motivation

Managed studio operations, customer service, and sales and marketing efforts for YogaWorks Commonwealth Ave Served as customer service point person, resolving all issues per training documents and proceduresMaintained accurate, thorough, and timely data/information in all appropriate systems for reporting and statistical purposesCreated studio specific branding guidelines based on company branding for use in studio marketing and social mediaInsured compliance with established company policies/proceduresAided in teacher placement and scheduling Drove incoming client traffic by assisting in clarification of existing policies and amendments

Ensured clarity of marketing strategy by creating collateral used on social media, in studio and in digital newslettersStreamlined studio operations by creating training materials for staff membersExpanded efficiency for owner and manager team on sales, studio operations and marketing strategiesIncreased profitability by generating ad campaigns through Facebook Updated business website and point of sale to streamline customer sales experienceWrote and edited content for digital newsletters

Provide customers with a unique experience combining exquisite modern cuisine with a wide ranging knowledge of art.

Serve and assist in preparing high quality authentic mexican food. Tasks include scheduling, monitoring food and labor costs, as well as managing a team of 8 on a day to day basis. Also proficient in washing dishes and facing any task with confidence and enthusiasm.

Assist customers with daily transactions with personality and a smile.

Brought a sense of organization and leadership to the role of music sales lead all while providing excellent customer service.

Served in many different areas of this large restaurant from hostessing and serving, to food running and expediting in the kitchen.