Gabrielle Hahn Email & Phone Number

- Team management: in coordination with the Bar Manager, communicate and delegate duties, coach and support the team during the service, ensure that briefings and handovers are carried out for each shift. Support recruitment and assure a complete induction of new team members. Lead training programs and ensure a development plan for each team member.- Guest Service: ensure the correct standards and methods are maintained by all the team members, monitor feedbacks, agree and implement actions to continuously improve guest experience and satisfaction.- Menu Change: assist the Bar Manager on the changing menu process (drink cost, cocktails menu creations, team training).- Health & Safety: be aware of the legal requirements and ensure the respect of the H&S procedures from every team member.- Stock orders and inventory: participate to the monthly inventory, in line with the F&B standards.

London

- Staying calm and in control in busy periods, solving problems effectively ; giving clear direction to junior members of staff. - Ensure smooth running of all bar operations in the absence of the Assistant Bar Manager and/or Bar Manager. - Ensure all safety and cleaning procedures are followed on a day to day basis and towards inspection.- Assist the hiring process by monitoring trial shifts.

London

London

- Introduced and created a mix of new cocktails on the menu which lead to a 8% increase in the first 3 months- Improved the sales and the stock by finding strategies to sell top shelf or unsold wine and spirits bottles by providing training to the team or introducing selected liquors in cocktails. - Responsible of the drinks stock, ordering and stock-take (with stockmaster).- Successfully running promotional campaigns such as promoting our participation to the London Cocktail Week.

London

London, England, United Kingdom

- Proposed strategic marketing ideas to optimise targeting of customers - Interview and train new staff members- Recommend remedial or proactive solution for business situations

London, England, United Kingdom

MONEYSAVINGEXPERT : VIRGIN / SKY / BT - EE / TALKTALK- Prepared customised client presentations and quotes- Shared sales strategies and marketing informations with colleagues

London, United Kingdom

TOTTENHAM HOTSPURS / CHELSEA FOOTBALL CLUB / WEST HAM UNITED- Host at high profile sport and lifestyle events- Demonstrated strong knowledge of industry practices and client products- Provided excellent customer service and fostered warm relationships with repeat customers- Communicated with customers and staff to guarantee that any concerns were promptly addressed and guests left happy

Paris 16, Île-De-France, France

- Surpassed targeted sales goals by more than 10%- Used networking opportunities to create successful, on-going business relationships- Emphasised product features based on analysis of customers’ needs

Agen - France

- Wrote proposals and drafted contracts- Spent 20-30% of the week days cold and warm calling prospective clients to procure new business- Gave product demonstrations and answered questions about products and servicesSU AGEN is a professionnal rugby club in TOP 14, one of the most attractive championship. It owns the best academy in France.

Strasbourg - France

- Shared sales strategies and marketing informations with colleagues- Proposed strategic marketing ideas to optimise targe- ting of customers- Prepared customised client presentations and quotes- Production of digital surveys

Strasbourg - France

- Alerted management to potential or reported customer issues- Promoted products (surpassed targeted sales goals by more than 10%)- Observed and reported activities and incidents, to ensure security and safety for clients and guests Gala des Assises des commissaires aux comptes (http://www.assises-cncc.fr/soirees/4)

Strasbourg, France

- Alerted management of potential or reported customer issues- Promotes products (Surpassed targeted sales goals by 10% or more)- Observed and reported activities and incidents, providing for the security and safety of client personnel and guestshttp://www.foireurop.com / http://www.st-art.com / http://cine-loges.fr / http://www.hippodrome-strasbourg.fr/media/websites/hippodrome-hoerdt/pdf/regie/presentation_hippo_a4_rv_.pdf

Sports Managements Msc Degree (Master Management Du Sport), 35Th Worlds Program In Sports Management (Include Msc, Ms, Mba, Phd)

- ADMINISTRATION accounting, cost accounting, tax law, economics - MANAGEMENT human compartment in organisations, compagny social.

Sports Managements Bachelor Degree (Licence Management Du Sport)

Activities and Societies: Rugby club practice at federal 1 and elite 2 level- SPORTS and RUGBY practice+theory - SCIENCES Physiology.

High School Diploma In Economics In Sports Study Program, (Baccalauréat Es Spécialité Économie Approfondie)

Activities and Societies: - Rugby sports-study program (8 hours training per weeks + match) - Art courses (3 hours per weeks) - Rugby.

Level 2, Gym Instructing