Collaborating with clients, internal stakeholders, operations, software development team and project managers to successfully evaluate and design, document user needs as functional and technical requirements. Leading the IT department in the transition from waterfall to agile. Preparing accurate documentation such as BRD’s, workflows, functional specs, product process maps, and wireframes.

Running reports and analyzing metrics for Huntington’s technology innovation pilots. Working with vendors all over the globe to run an analysis on their products to determine which vendor will be the right choice for Huntington.

Leading the analysis of guest trends and usage data to identify gaps in productivity to better the guest experience. Working with vendors in 4 different countries to run an analysis on our products to determine which vendor will be the right choice.