Gabrielle Joly Email & Phone Number

Winnipeg, Canada Area

Winnipeg, Canada Area

Prepared group applications for new groups, set up benefits and company info on systemProcessed amendments, terminations, carrier changes and other plan design changesReviewed French insuring company contracts for all new French business and amendmentsProvided French translation for coworkers and reviewed French booklets and letters as neededProcessed rate renewals and changes, premium adjustments and verified volumesAnswered plan administrator emails for assigned clients… Show more Prepared group applications for new groups, set up benefits and company info on systemProcessed amendments, terminations, carrier changes and other plan design changesReviewed French insuring company contracts for all new French business and amendmentsProvided French translation for coworkers and reviewed French booklets and letters as neededProcessed rate renewals and changes, premium adjustments and verified volumesAnswered plan administrator emails for assigned clients and incoming calls from general lineInvestigated billing, administration or enrolment issues, worked with other departments to correct issues Show less

Winnipeg, Canada Area

Processed member transactions including cash and cheque deposits, withdrawals, transfersPromoted Caisse products, implemented account changes and processed investments such as GICsReviewed large cash deposits and suspicious transactions, researched statements, filed documentsTroubleshot ATM errors, verified daily overnight deposits, counted and reloaded cash

375 Deschambault Street

Memorized heritage details and researched historical information in order to create a tour. Gave guided tours to individuals and large groups, including post-secondary and EAL students.Stocked and labelled inventory, and managed sales and organization of the boutique. Handled cash boxes and bank deposits.

220 Portage Avenue, Winnipeg

Answered phone calls providing medical, dental, drug and travel insurance information.Handled customer inquiries, resolved claim assessments and disputes, relayed and investigated information between clients and claims adjusters.Provided technical support for the GroupNet for Plan Administration website to group policy sponsors via phone and email.Coached and supervised team of approximately thirty help desk employees.Performed administration work including use of fax machines… Show more Answered phone calls providing medical, dental, drug and travel insurance information.Handled customer inquiries, resolved claim assessments and disputes, relayed and investigated information between clients and claims adjusters.Provided technical support for the GroupNet for Plan Administration website to group policy sponsors via phone and email.Coached and supervised team of approximately thirty help desk employees.Performed administration work including use of fax machines, photocopiers, letter writing and distribution, and refiling. Show less

Business Administration Diploma

Activities and Societies: Board Member, Human Resources Club

High School Diploma

Activities and Societies: Green Team