• Customized and planned meals/full service events for enterprise accounts (including Microsoft, Spotify, WeWork, and Uber)• Managed over 90 clients in personal book of business and monthly order volume of over $200,000 in gross revenue• Developed and expanded relationships with clients while providing industry-leading customer service• Solved logistical problems in a fast-paced environment to ensure timely and accurate fulfillment of orders• Developed expertise in culinary terminology, allergens, and large-scale food concepts to advise and recommend solutions to clients

• Delivered exceptional customer service by providing detailed information about products and services with the goal of increasing revenue and improving retention rates• Drove online sales via live chat, personally generating over $10,000 per month (top revenue earner on team)• Moderated social media channels via Sprinklr and Sprout Social• Contributed in updating website, including FAQs, Terms & Conditions and copy on product pages• Assisted in interviewing and subsequently trainining new team members on products, policies, procedures, and software platforms • Managed chargebacks disputed through Braintree and PayPal, providing credit card companies with timely and accurate customer account information• Collaborated with Marketing, Social Media, Technology, and Sales on customer insights to facilitate improvements in a fast-paced, mission driven start-up

• Conducted Search Engine Optimization (SEO) via Google AdWords increasing site traffic by 30%• Managed website via Shopify; regularly updated products and descriptions; wrote informational blogs regarding health benefits of loose leaf tea• Strategized web developments to boost online presence including email promotions and social media management• Constructed and developed brand strategy i.e. advertising campaigns and menu design• Solicited partnerships with gourmet food companies such as Whole Foods, Gourmet Garage, and Martha Stewart Living• Educated and assisted customers in regards to tea and retail purchases

• Assisted in editing Oscar nominated Netflix Documentary, "Virunga"• Conducted research for founder of organization on wildlife conservation initiatives across the globe• Filled out grant applications• Transcribed interviews • Provided creative input in meetings with strategic service companies such as M+ R, which facilitate the missions and goals of nonprofits.

Awarded to One Student Each Year• ‘Followed the money’ raised by WCS's five zoo establishments• Interviewed key actors involved, including Andrea Turkalo, the distinguished elephant researcher for WCS.

• Reviewed annual report to identify key marketing messages for flyers and hand outs• Wrote draft copy for informational brochures• Solicited partner participation from retail storefronts in Brooklyn• Helped spread awareness of TA initiatives via email and other social mediums

Assisted with education and sustainability events for both children and adults such as: “Going Solar in NYC,” “Seining the River Wild,” “Planting Pollinators,” and “Building Basics with Wood”

Assisted gourmet chef in preparing, cooking, and serving food at fundraising events and private parties