Gabrielle Lamb Email and Phone Number

• Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to prompt quick issue resolution. • Monitored timely receipt and reconciliation of rent collections with property and residential status by downloading bank statements and property receipts. • Maintain records of office documents which include current and future resident information to perform future follow ups using the office various secure software.• Participate and organize several property events to build a community for residents using contracted vendors and entertainment suppliers. • Participate in COVID-19 safety meetings with property, city, and state boards to insure cooperation and following the guided safety protocols within our property.

• Aid with office logistics and needs including collecting information, completing requests, and documentation via various corporate software. • Provide exceptional customer service and assistance to faculty and staff by phone, electronically, and in-person. • Keeping track and documentation of daily tasks and progress using spreadsheets and various advanced strategies. • Listening to students needs and making them a priority by using Salesforce software to login communications and follow up regularly to ensure student success.• Create meetings and appointments using Microsoft Outlook between students, advisors, and faculty to discuss student success program expansion.• Actively engage in the department’s student engagement events to enhance student experience by assisting in organizing the events and welcome the attendees.

• Provide excellent customer service by assisting them with their needs, and solving their requests using effective communication and delivering solutions efficiently. • Assist customers payment process and refund. • Organize personal and team needs by scheduling requests and delivering support for team success with analytical skills, and modern level of communication.