Transportation Specialist
CurrentHelp to ensure packages are scheduled for deliveries as soon as they are scanned into warehouse and are up to date in the system. Check in returns brought back from drivers, check for damages on items and decide what is needed to be disposed, liquidated or returned back to customer. Wayfair provides a system for inventory and tools to help keep track of orders and where they belong when scanned in or brought back from missed deliveries. Once truck routes are published for pick up orders and drop-offs, responsibilities include, checking purchase orders to ensure they are correct and scheduled for the proper date, assign doors for trucks to load on dock, look over paperwork to print out list and pick up labels to give to warehouse managers, look over specific drop off types and extra time for assembly if item is provided the service or if third man team is needed. If something is wrong with carton, oversized or overweight, responsible for submitting tickets for team and customers to be notified of delay. If freight is missing or customer is escalated, help to recover and locate shipment to resolve issue and prepare shipment as soon as possible. Computer skills used daily for operational needs include Excel, Microsoft Word and Wayfair's own systems for inventory needs and tools.