• Serves as the primary point of contact for technology support at The Center, escalating or reassigning requests when required.• Provides end-user support by performing installation, repair, and preventative maintenance of user computers and related hardware/software within established standards and guidelines.• Accurately logs all support activities and acknowledges, troubleshoots, and resolves all requests in a timely manner; escalates and follows through when necessary.• Coordinates technology inventory, hardware loans, and software license tracking, including submitting for purchases of new equipment and software.• Performs IT onboarding of new Center staff.• Maintains The Center’s intranet site, including site upgrades.• Works with the Director of Technology to maintain technology asset lifecycle including, but not limited to, provisioning, configuration, maintenance, updates, de-provisioning, and retirement/replacement per established standards and guidelines.• Under the supervision of the Director of Technology, oversees technology-based projects and contributes to broader organization projects.

• Manage ticket system to provide Helpdesk support to Center staff, interns, and the community, escalating or reassigning requests when required.• Install, Configure, diagnose, troubleshoot, and repair staff workstations and related equipment.• Perform IT onboarding and trainings of new or existing staff and interns • Designed and developed user-friendly website for Staff• Ensured accuracy of website content by thoroughly editing and cross-checking

• Provide technical assistance to University staff, faculty and students by troubleshooting and resolving technical issues on audio visual equipment• Set up equipment for classes and special events based on requests specified in tickets • Collaborated with supervisor to plan and record taping of the convocation address for the incoming President• Maintain inventory by conducting multiple checks daily to ensure audio visual equipment is accounted for

• Managed data for the organization, using CRM Software and shared online cloud server to ensure efficiency• Developed and maintained websites for various digital platforms in addition to print media, by using MS Office and Adobe Cloud• Researched and conducted outreach to local businesses and vendors to facilitate involvement with our campaigns

• Managed office duties by organizing paperwork, answering phones, printing and scanning important documents, and making sure all stations had the tools it needed• Developed lesson plans for students and provided individualized lessons to maximize student learning • Monitor each students’ progress in a daily spreadsheet by assigning, collecting, grading homework