Fundadora And Customer Strategy Partner
Gmcustomer
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Gabrielle Maciel Email & Phone Number
Fundadora and Customer Strategy Partner
at
gmcustomer
LinkedIn matched
✓ Verified Jun 2026
3 data sources
Profile completeness 86%
Current company
Role
Fundadora and Customer Strategy Partner
Location
São Paulo, São Paulo, Brazil
Company size
Who is Gabrielle Maciel? Overview
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Quick answer
Gabrielle Maciel is listed as Fundadora and Customer Strategy Partner at gmcustomer, a company with 726 employees, based in São Paulo, São Paulo, Brazil. AeroLeads shows a matched LinkedIn profile for Gabrielle Maciel.
Gabrielle Maciel previously worked as Customer Experience Manager at Ticket and Consultora em Experiência do Cliente at Gama Customer Experience Ltda. Gabrielle Maciel holds Mba Em Master Ciências Do Consumo from Espm Escola Superior De Propaganda E Marketing.
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gmcustomer
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Profile bio
About Gabrielle Maciel
I am a professional with a 15-year career developed in the areas of Customer Service, Customer Experience, Relationship Marketing and Direct Marketing, I have built up a consolidated experience in the definition of business strategies, implementation and portfolio management for B2B / B2C and Centered Culture In the client. My passion for the customer experience started when I felt the need to go beyond service. When I needed to deepen and understand the opportunities I always heard and I understood that to create a real experience, we must cultivate a partnership with the client at all times of his journey in the company. Having a professional repertoire in various areas built a plural look at the operation and gave me the ability to understand the product and the customer. Having a cross-acting role in the company and being the customer's spokesperson through data and strategies to support the business is my mission. Always focused on Customer Centered Culture, I specialized in consumer behavior and business management at the main universities in Brazil. With a focus on both B2B and B2C consumers I work strongly with customer retention, loyalty and crosseling nationally. If you want to know a little more, it will be great to talk. My email is macielga@hotmail.com See you!Customer Experience and Relationship Executive | Client-Centered Culture Planning and Governance | Direct and Relationship Marketing | Trainings | Corporate Culture | Education | Customer service | Customer Centric Planning and Governance | Customer Marketing
Current workplace
Gabrielle Maciel's current company
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Gmcustomer
9 roles
Gabrielle Maciel work experience
A career timeline built from the work history available for this profile.
Customer Experience Manager
Current- Manage Ticket’s Passion for Customers Program, driving a customer-centric culture through VoC programs, KPIs, and action plans to enhance B2B and B2C NPS. Reported directly to the Board and managed a team of 2 direct reports.- Implement customer experience analytics defining KPIs such as NPS and satisfaction metrics. Developed comprehensive dashboards.
Oct 2021 - Present
Consultora Em Experiência Do Cliente
Current
Gama Customer Experience Ltda
Somos uma empresa de experiência do cliente que oferece soluções para empresas que desejam repensar seu relacionamento por meio de educação corporativa, pesquisa, voz do cliente, revisão de processos e treinamentos focados na cultura centrada no cliente.- Consultoria: responsável pelo estudo e planejamento da estratégia com foco em 4 pilares: CONHECER.
Jan 2021 - Present
Member Director
- Led a team of 10 professionals with direct reporting to the CEO, structuring customers relations department, including call center operations and overall customer experience initiatives.- Developed an omnichannel strategy for customer service channels (voice and digital) and other platforms, focusing on post-sales support.- Implemented structured service.
Sep 2020 - Jan 2021
Customer Marketing Manager
- Led 15-person team and reported to the Director of Marketing Brazil, overseeing all communication strategies for health plan members and hospital patients within the group, resulting in enhanced patient engagement and satisfaction levels through optimized messaging and innovative communication channels.- Implemented a communication strategy in an.
Feb 2017 - Feb 2020
Customer Service Manager
- Led and implementation of luxury healthcare service standards through online and in-person training programs, enhancing brand recognition among medical affiliates, hospitals, and laboratories with specific focus on local service teams. Amil's highest NPS-rated product- Management of individual client portfolios focusing on relationship actions, defining.
Jun 2011 - Feb 2017
Corporate University Coordinator
- Managed the training department at Amil with a team of 4 professionals, reporting to the Human Resources management- Led training programs for all Medial employees during the company's acquisition by Amil in 2010, facilitating seamless integration and ensuring alignment with Amil's corporate culture and standards.
Jan 2010 - Jun 2011
Corporate Relationship Supervisor
- Responsible for the elaboration of a fast track cell to improve the performance of the executive team. This increased the efficiency of service, customer satisfaction as well as optimizing the time of the executive team to carry out more strategic relationship actions.
Jan 2008 - Jan 2010
Physiotherapist
I led an area focused on quality of life and care of patients with surgical intervention of the spine (Postural Correction Unit) and home care (management and performance).
Jan 2005 - Jan 2008
Team & coworkers
Colleagues at gmcustomer
Other employees you can reach at ticket.com.br. View company contacts for 726 employees →
GB
Gabriela Bechara Zillig (Ela/She)
Colleague at GmcustomerSão Paulo, Brazil, Brazil
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RD
Rodrigo Daleprane Pena
Colleague at GmcustomerRio De Janeiro, Rio De Janeiro, Brazil, Brazil
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AA
Alex Aparecido Veloso Dos Santos
Colleague at GmcustomerSão Paulo, São Paulo, Brazil, Brazil
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BN
Beto Nogueira
Colleague at GmcustomerSão Paulo, São Paulo, Brazil, Brazil
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TB
Tania Benevente
Colleague at GmcustomerSão Paulo, São Paulo, Brazil, Brazil
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KF
Kenang Fandi
Colleague at GmcustomerIndonesia, Indonesia
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GG
Giulia Gomes De Barros
Colleague at GmcustomerRio De Janeiro, Rio De Janeiro, Brazil, Brazil
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SD
Samanta Dalpiaz
Colleague at GmcustomerCampo Bom, Rio Grande Do Sul, Brazil, Brazil
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PL
Poliana Lopes Soares
Colleague at GmcustomerSão Paulo, São Paulo, Brazil, Brazil
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FM
Fernanda Miranda
Colleague at GmcustomerBelém, Pará, Brazil, Brazil
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Gabriela Bechara Zillig (Ela/She)
Colleague at GmcustomerSão Paulo, Brazil, Brazil
View →
RD
Rodrigo Daleprane Pena
Colleague at GmcustomerRio De Janeiro, Rio De Janeiro, Brazil, Brazil
View →
AA
Alex Aparecido Veloso Dos Santos
Colleague at GmcustomerSão Paulo, São Paulo, Brazil, Brazil
View →
BN
Beto Nogueira
Colleague at GmcustomerSão Paulo, São Paulo, Brazil, Brazil
View →
TB
Tania Benevente
Colleague at GmcustomerSão Paulo, São Paulo, Brazil, Brazil
View →
KF
Kenang Fandi
Colleague at GmcustomerIndonesia, Indonesia
View →
GG
Giulia Gomes De Barros
Colleague at GmcustomerRio De Janeiro, Rio De Janeiro, Brazil, Brazil
View →
SD
Samanta Dalpiaz
Colleague at GmcustomerCampo Bom, Rio Grande Do Sul, Brazil, Brazil
View →
PL
Poliana Lopes Soares
Colleague at GmcustomerSão Paulo, São Paulo, Brazil, Brazil
View →
FM
Fernanda Miranda
Colleague at GmcustomerBelém, Pará, Brazil, Brazil
View →
3 education records
Gabrielle Maciel education
Mba Em Master Ciências Do Consumo
Especialista Em Gestão De Negócios
Bacharelado Em Fisioterapia, Saúde, Qualidade De Vida, Prevenção
FAQ
Frequently asked questions about Gabrielle Maciel
Quick answers generated from the profile data available on this page.
What company does Gabrielle Maciel work for?
Gabrielle Maciel works for gmcustomer.
What is Gabrielle Maciel's role at gmcustomer?
Gabrielle Maciel is listed as Fundadora and Customer Strategy Partner at gmcustomer.
Where is Gabrielle Maciel based?
Gabrielle Maciel is based in São Paulo, São Paulo, Brazil while working with gmcustomer.
What companies has Gabrielle Maciel worked for?
Gabrielle Maciel has worked for Gmcustomer, Ticket, Gama Customer Experience Ltda, Qsaude, and Unitedhealth Group.
Who are Gabrielle Maciel's colleagues at gmcustomer?
Gabrielle Maciel's colleagues at gmcustomer include Gabriela Bechara Zillig (Ela/She), Rodrigo Daleprane Pena, Alex Aparecido Veloso Dos Santos, Beto Nogueira, and Tania Benevente.
How can I contact Gabrielle Maciel?
You can use AeroLeads to view verified contact signals for Gabrielle Maciel at gmcustomer, including work email, phone, and LinkedIn data when available.
What schools did Gabrielle Maciel attend?
Gabrielle Maciel holds Mba Em Master Ciências Do Consumo from Espm Escola Superior De Propaganda E Marketing.
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