-Constructed an internal document for the health commissioner of NYC-Attended numerous meetings to gather information to develop projects to benefit NYC residents-Worked with colleagues on storytelling projects in regards to spreading awareness of health inequities-Guided tours for Undesign the Redline exhibit

-Answered questions in and out of pharmacy area-Obtained information for new prescriptions, maintaining customer/patient confidentiality-Reduced wait times for customers-Organized and assembled medication for pharmacist

-Co-mediated complaints in a timely, concise and thorough manner-Processed and entered incoming complaints into the data base-Developed and improved mediation skills-Traveled to schools to instruct students about peer mediation

-Trained and supervised new employees on policies and procedures-Managed shifts and a store of 10+ individuals-Received truck orders and performed weekly inventory-Helped control and maintain food cost and manage product waste-Performed food safety daily/ record data at end of shift-Organized a layout of minimizing blind spot-Attended capstone leadership course

• Cross-trained and provided back-up for other customer service representatives when needed.• Worked as a team member performing duties, customer assistance and cleaning.• Managed quality communication and customer support.• Worked under strict deadlines and responded to service requests and emergency call-outs