Led an agile release train; three on-shore and two offshore teams. Escalated impediments, managed risks, ensured value delivery and adaptive team environments to ensure successful delivery of high-quality software solutions on the oldest most complex instance of Salesforce at Liberty Mutual.Decreased IT Operations spend on labor and licensing by $370,000/yearly by improving work-intake, prioritization & planning process to enable teams to execute technical priorities when the cost… Show more Led an agile release train; three on-shore and two offshore teams. Escalated impediments, managed risks, ensured value delivery and adaptive team environments to ensure successful delivery of high-quality software solutions on the oldest most complex instance of Salesforce at Liberty Mutual.Decreased IT Operations spend on labor and licensing by $370,000/yearly by improving work-intake, prioritization & planning process to enable teams to execute technical priorities when the cost benefit outweighs those priorities brought by business stakeholders.Drove 20% reduction in development hours by persuading directors to prioritize modernization of core data integrations to PaaS modern eventing framework.Negotiated timelines and expectations with IT partners on large enterprise initiatives as a representative for the entire department (60 teams) to improve decision support amongst dev-tools, middleware, and security teams.Planned and facilitated quarterly planning events for agile train and stakeholders (40-50 people) to enable teams to identify and work through dependencies and risks early ensuring more accurate commitments and delivery of multiple large business initiatives.Prevented loss of service to hundreds of users by identifying a bug introduced by an offshore team and coordinating the fix just prior to its release in production.Led remediation of high-priority security flaw impacting hundreds of services and applications. Centralized work tracking, connected teams to remediation steps, and ensured six separate teams patched all repositories without impacting customer commitments.Managed migration of 300 repositories from Bitbucket to Github, coordinating effort of eight teams, ensuring training on new tool, promoting cross-team collaboration and sharing of best practices, negotiating stakeholder expectations, and on-time delivery. Show less

Safeguarded customer data by identifying the need and facilitating threat modeling workshop and security review. Worked through security threats early in project lifecycle allowing for safe and timely launch of new software products.Coached and guided cross-functional teams in implementing Scrum practices and collaborated with product owners to optimize project delivery and ensure alignment with organizational goals.Onboarded product manager for a new software product and… Show more Safeguarded customer data by identifying the need and facilitating threat modeling workshop and security review. Worked through security threats early in project lifecycle allowing for safe and timely launch of new software products.Coached and guided cross-functional teams in implementing Scrum practices and collaborated with product owners to optimize project delivery and ensure alignment with organizational goals.Onboarded product manager for a new software product and spearheaded a comprehensive knowledge transfer plan to enable successful transition for dev team resulting in software that further automated operations workflows and reduced case handle time for agents.Implemented AWS CFT projects deployment pipeline to allow teams to easily rotate secrets with a simple re-deployment every 90 days.Performed ideation workshops to promote cross-team brainstorming and collaboration on innovative experiments and prototypes. Show less

Expedited evolution of reporting/analytics by 50% by engineering event based micro-services (Java Spring Boot, REST, AWS SQS, and EC2) to replace monolithic (Java WAS) application speeding up the ability to spin up new integrations between distributed systems.Led migration of Salesforce interface to Salesforce Lightning increasing time spent on high-value sales tasks. Worked with stakeholders to identify go forward needs.Accelerated adoption of new UI by collaborating with… Show more Expedited evolution of reporting/analytics by 50% by engineering event based micro-services (Java Spring Boot, REST, AWS SQS, and EC2) to replace monolithic (Java WAS) application speeding up the ability to spin up new integrations between distributed systems.Led migration of Salesforce interface to Salesforce Lightning increasing time spent on high-value sales tasks. Worked with stakeholders to identify go forward needs.Accelerated adoption of new UI by collaborating with customers and UX experts to architect and design a home page displaying sales insights to better plan their work. Used modular coding practices to optimize reusability readability, extensibility, and the use of automated unit tests. Show less

Engineered batch jobs that handled and transformed large quantities of data. Engineered microservice (Java Spring Boot) to transfer the data file using SFTP to between systems. Decreased customer service representatives handle time by several minutes per transaction by enabling their adoption of Salesforce Service cloud for case management.Developed one-page web application (JSP & Java Spring Boot) that allowed users to submit and view service requests (integrated with Salesforce via… Show more Engineered batch jobs that handled and transformed large quantities of data. Engineered microservice (Java Spring Boot) to transfer the data file using SFTP to between systems. Decreased customer service representatives handle time by several minutes per transaction by enabling their adoption of Salesforce Service cloud for case management.Developed one-page web application (JSP & Java Spring Boot) that allowed users to submit and view service requests (integrated with Salesforce via REST API).Worked with stakeholders to identify and implement rules which led to more efficient routing of calls with fewer handoffs (using Salesforce Omnichannel).Collaborated with stakeholders to develop an integration with Salesforce, DocuSign, and document services to allow for electronic signature and back up documents on Liberty document management systems.Owned and optimized full software development life-cycle for a gamification web application (C# ASP.NET that integrated with Paypal APIs) to use a more predictable, standard Liberty monthly release cycle. Led server upgrades, API upgrades, work-intake for improvements, and coordinated directly with business director.Streamlined bulk data loads using query optimization and standardized other frequent maintenance requests while supporting migration efforts to move territory managers customer relationship management tasks from internal Liberty applications to Salesforce and prepped for offshoring.Developed and designed a JSP User interface with java back-end (Struts) for a compensation system that calculated yearly profit-sharing checks for agents. Show less

Updated Disaster Recovery documentation and other technical documentation Supported a java WAS application that territory managers used to manage independent agencies (small enhancements to UI and server side code, bug fixes, data loads)Coordinated releases

Wrote SQL scripts for reporting and data content updatesWrote java code for a small one-page java/JSP application that allowed agencies to set up print preferences

Configured and Deployed new computers for RLI users.Diagnosed hardware and software problems.Learned to communicate with manufacturers outside RLI, along with users both locally and in branch offices.Worked on a couple projects to improve asset management processes.

Demonstrated pleasantness and understanding toward customers and fellow associates.Quickly earned respect and awards for my polite, kind, and empathetic customer service.

Assisted in testing, documenting, and coding changes for the Facets 4.21 upgrade.Worked through and adapted to several changes due to unforeseen problems.