• The Senior Academic Services Specialist of Scholarship Programs and Student Academic Success is responsible for the full administrative coordination of special project academic programs, such as scholarships, student academic progress review, academic program review, and providing program support. This position is responsible for leading administrative activities, coordinating, organizing and maintaining the operational and administrative functions of departments and or programs. This position is also responsible for serving as a resource for students, faculty and staff by developing and coordinating academic activities, programs, and extracurricular seminars. • Lead administrative activities of special project scholarship, academic and advising programs, with interrelated activities of other programs, departments, or staff to ensure optimum efficiency and compliance with appropriate policies and procedures. • Develop scholarship program plans and academic plans for scholarship students in accordance with specifications and funding limitations.• Ensure students are progressing through courses appropriately and supporting academic success of programs.• Prepare periodic reports, financial statements and records on scholarship programs, academic program activities, progress, status or other special reports for management or outside agencies.• Confer with and advise staff, students and others to provide technical advice, problem solving assistance, answers to questions, and provides policy interpretation. • Support student remediation and success in achieving learning outcomes.• Evaluate academic and advisement program effectiveness to recommend improved methods.• Reconcile relevant scholarship budgets.

•Develops, updates, and tracks a key performance indicator (KPI) dashboard for the Graduate School’s academic degree programs and initiatives•Creates business continuity plans and development of operational guides, handbooks, and websites•Fosters continuous process improvement by capturing and documenting lessons learned and assisting the Graduate School in the development of management processes and procedures•Monitors special cases of student retention and persistence, including outreach/advisement to active and inactive students including students that require academic assistance•Develops and delivers a graduate student orientation for Graduate School portfolio of degree programs designed for adult and online learners•Leads student professional development events including planning convocation, commencement, graduation events and ongoing strategic planning sessions•Supports the project management of academic degree program development from concept to degree program launch, including the management of all Maryland Higher Education Commission (MHEC) submission for new degree programs and substantial modifications of existing degree programs•Creates project initiation documents and communication plans that will include an outline of the project scope, strategic goals, project objectives, major deliverables, estimated resources, budget, timeline and project manager authority levels•Provides writing and research support for academic program proposal development. Coordinates development of proposals by assembling information, writing, reviewing and setting deadlines. Provides editing and intellectual property review and compliance•Monitors and assists with the faculty workload process and analysis for the Graduate School including sending out notices to faculty, collecting workload forms, and checking for discrepancies in schedule and assignment to prepare for the Assistant Dean and Vice Dean’s review

•Facilitates faculty training and program review•Assesses faculty development efforts in collaboration with Academic Instructional Design (AIDE) team.•Reports outcomes to leadership to support ongoing professional development•Supports and oversees data integration, development, implementation and operations of the Physician Assistant MedScope platform to support Physician Assistant collaborative curriculum and progressions committee work•Manages student and faculty communication and development efforts•Direct liaison for PALLA academic fellows and PALLA executive leadership

• Worked closely with Associate Dean, Assistant Dean, Program Directors, Assistant Director of Admissions, and Graduate Admissions Committees for applicant admissions review• Coordinated administrative processes involved in supporting academic programs which typically included selection, admission, registration, orientation, and progression of students.• Served as student adviser for 9 academic programs in coordination with Program Directors • Served as a liaison between students, faculty, and Program Directors regarding contemporary entrepreneurial programs.

• Provided clerical and administrative support for Coordinators and Director• Combined and redact files to prepare for upcoming student conduct hearings using Adobe Acrobat • Placed and lifted graduation and administrative holds in Banner as students complete required sanctions• Ensured callers and visitors are greeted courteously and are provided with accurate and appropriate answers to complex questions about the student code of conduct• Demonstrated time management, organizational skills, and attention to detail• Prepared email correspondence, fliers, and other documents• Interviewed and hired student workers and compose office coverage schedules

• Provided clerical and administrative support and services for Hall Director(s) and Assistant Director(s)• Ensured callers and visitors are greeted courteously and are provided with accurate and appropriate answers to complex questions about departmental policy, procedures, and facilities.• Worked collectively with the Residential Life & Housing staff to create a departmental blueprint for the 2016 Quest for Distinction: Strategic Planning and Thinking• Prepared monthly reconciliation and maintain records of receipts for departmental corporate purchasing card for submission to department business office by the given deadline. • Monitored facility’s student mail room operations and reports problems, customer service issues, and other matters to the Hall Director.• Served as time keeper for student employees• Collected, reviewed, and summarized student and hourly employees time sheets for input into Banner HR time keeping system• Hired summer and yearly student workers to assist with daily office and mailroom operations• Demonstrated time management, organizational skills, and attention to detail regularly • Awarded the Making a Difference (M.A.D.) Departmental Award for recognized performance

• Provided supports for individuals with various intellectual, mental, and behavior disorders i.e. (autism, bipolar, schizophrenia, major depressive disorders, ADD, ADHD)• Constructed Individualized Service Plans (ISP) for clients in service based on clinical diagnosis.• Used the Behavior Intervention Response Plan (BIRP) method to document client updates.• Ensured the care and wellbeing of clients and promote opportunities and options which enhanced their quality of life.• Maintain effective communication and positive relationships with relevant stakeholders

• Provided supports for individuals with various intellectual, mental, and behavior disorders i.e. (autism, bipolar, schizophrenia, major depressive disorders, ADD, ADHD)• Provided support to clients in social, recreational, educational and other preferred activities • Assisted in the identification, documentation and assessment of clients’ day support needs• Implemented client’s individualized programs and strategies in accordance with the individual service plan• Documented the client's activities and daily progress toward service plan goals

• Exemplified the ability to interact with diverse groups of people while providing quality service and promoting Clark-Hill Institute for Positive Youth Development• Recruited at risk students in the Richmond Public School System for anti-bullying and non-violence programs• Administered in home surveys for the purpose of data entry and the implementation of a more effective school system for children with behavioral disorders i.e. (ADD, ADHD)• Successfully completed over 600 assessments and surveys