Receive customer inquiries via phone, fax, mail, e-mail, etc. If necessary, probe for additional helpful information (i.e. member ID, claim number, name, etc.) in order to effectively handle inquiry. Review computer systems and/or other reference materials to complete verification process.Initiate investigation process based on the nature of the inquiry (claim, member information, benefits, enrollment, appeals, etc.). Utilize available resources to quickly and efficiently resolve or redirect inquiries in accordance with prescribed departmental process.Accurately document customer inquiries and actions taken in accordance with departmental quality guidelines to ensure appropriate follow up. Follow up on unresolved issues in a timely manner, escalating call trends to management.Deliver an excellent customer service experience while meeting quality and production standards.Perform other relevant tasks as assigned by management.

• Greet patients in a friendly and polite manner upon their arrival• Direct patients to register their arrival on sign-in sheet• Distribute appropriate registration paperwork to patients• Review documentation and assist patient with completion of forms• Copy insurance cards (front and back)• Answer and direct phone calls appropriately• Take phones off service and return calls as needed• Take messages for and distribute to the appropriate parties• Clean-up/organize waiting room during office hours (if needed)• Schedule patient appointments and call to reschedule "no-show"​ patients• Register new patient demographics in the computer• Verify/update existing demographic records for patients• Hand out patient surveys (Quarterly)• Collect/record co-payments and prior balances owed to practice• Discharge patients from present appointment and perform required follow-up services• Provide patients with needed paperwork when leaving • Print daily appointments schedule and super-bill• Call to confirm patient appointments for next day and inform patients of prior balances• Distribute faxes• File paperwork in charts and file charts

• Outgoing and friendly personality at all times• Knowledge of products within store • Answer questions from shoppers • Guide and give advice to customers on product selection • Deal with customer refunds • Keep the store clean and tidy• Work within established guidelines with brands • Attach price tags to merchandise • Look out for shoplifters; responsible for security within the store as well as watching out for fraudulent credit cards etc • Receive and store stock

• Greet guests and patrons personally and on the telephone • Offer appropriate seating arrangements • Present menus and utensils • Ensure the quantity of menus is sufficient to cater to the number of guests • Set up dining rooms and make arrangements for large parties• Maintain clean and organized tables and work area • Assist waitresses if needed• Manage event related work including setting up tables and maintaining both exterior and interior of the restaurant