Gabrielle Archer
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Gabrielle Archer Email & Phone Number

People Leader, Professional Services, Presales, Service Delivery, Relationship Management, Program Management at Data#3
Location: Sydney, New South Wales, Australia 15 work roles 7 schools
1 work email found @data3.com.au LinkedIn matched
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Contact Signals · 1 work email

Work email g****@data3.com.au
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Current company
Role
People Leader, Professional Services, Presales, Service Delivery, Relationship Management, Program Management
Location
Sydney, New South Wales, Australia
Company size

Who is Gabrielle Archer? Overview

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Quick answer

Gabrielle Archer is listed as People Leader, Professional Services, Presales, Service Delivery, Relationship Management, Program Management at Data#3, a company with 933 employees, based in Sydney, New South Wales, Australia. AeroLeads shows a work email signal at data3.com.au and a matched LinkedIn profile for Gabrielle Archer.

Gabrielle Archer previously worked as State Services Manager NSW at Data#3 and National Manager - Managed Services at Acer. Gabrielle Archer holds Graddip In Psychology (Hons) from University Of New England (Au).

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Email format at Data#3

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{first}_{last}@data3.com.au
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Profile bio

About Gabrielle Archer

Self driven IT Professional with extensive ICT experience combined with an MBA in Strategic IT and Finance, plus ITIL certifications. Successful in leading a wide range of ICT functions across both sales and service departments. Proven track record managing 60+ employees (onsite, virtual and colo), performing dual roles, problem solving complex issues, designing and delivering IT solutions within high pressure environments. Proven adaptability in different cultural and business environments having lived and worked in Asia on APAC and global level projects.Specialities: • Develop new business opportunities, build key relationships, and manage key accounts.• Leadership of cross service teams including people leadership, coaching, mentoring for direct and indirect reports• Service portfolio presales, engagement and support inc opportunity creation, tender responses.• Managed services portfolio growth, driving product solutions to meet market demand. • Commercial, business and technology account delivery management.• Complex and large scale service delivery planning and execution.• Strong project management acumen inc, deployments, transitions and technology refresh.• Contract Management inc. contract negotiation and variations.• Broad executive management disciplines – strategy & planning, operations management, human resource management, financial management plus supplier and contract management.

Listed skills include It Strategy, Solution Selling, Information Technology, Customer Relations, and 34 others.

Current workplace

Gabrielle Archer's current company

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Data#3
Data#3
People Leader, Professional Services, Presales, Service Delivery, Relationship Management, Program Management
toowong, queensland, australia
Website
Employees
933
AeroLeads page
15 roles · 21 years

Gabrielle Archer work experience

A career timeline built from the work history available for this profile.

State Services Manager Nsw

Current

Sydney, New South Wales, Australia

In my role as the State Services Manager at Data#3, I serve as the Professional Services Director, where I am charged with the strategic oversight of all project executions within NSW. My responsibilities include the financial and operational management as the P&L owner, and I am a senior member of the Branch Management Team. Leadership is a significant.

Jul 2021 - Present

National Manager - Managed Services

Sydney

Responsible for leading managed service sales growth at Acer and delivering professional services to Acer’s clients in the Oceanic Region. Lead Managed Services Presales at Acer; with local sales team and partners to grow/sell services. Develop, position and consult IT services offerings with our direct and indirect customers in the Corporate, Government.

Sep 2016 - Jul 2021

National Service Manager

Sydney

Responsible for the Service Management Division, Technical Service Division, Project Management Division, all Technical Account Managers. Comprised of onsite and virtual teams across Australia including all contractual and commercial aspects involved with these divisions. Overall responsibility for effective Service Delivery performance across Acer’s.

Sep 2015 - Sep 2016

National Pmo Manager

Sydney, Australia

Responsible for managing the planning, control and delivery of the service project portfolio through leading the Project Management Division. I am responsible for directing an onsite and virtual team of project leads, coordinators, admins and technicians to deliver a portfolio of IT service projects providing end to end project lifecycle offerings.

Feb 2015 - Sep 2015

Service Management Professional

Sydney, Australia

Provided Senior Incident and Problem Management Services on a short term contract. I provide onshore client delivery and governance of the ITIL service delivery processes and SLA's & OLA's. Managing offshore PM and IM resources to provide day-to-day service delivery to APJ clients.

Jun 2014 - Dec 2014

Service And Communications Manager

Hotwire Pe Group

Sydney, Australia

This Bitcoin start-up went into voluntary administration in April 2014.Responsible for achieving consistency of information to both internal and external audiences through effective communication methods and mediums. This role specifically looked after PR, internal and external communications, intranet/website management, content writing, marketing, media.

Dec 2013 - May 2014

Anz Apple Strategic Alliance Specialist

Sydney, Australia

Responsible for the successful management of the Apple Consultants Network program. Maintaining relationships with Apple's solution provider community across ANZ, with the ultimate goal of supporting the growth of Apple's business through the provision of comprehensive and high quality services to our customers. As the program manager I worked with a large.

Mar 2011 - Mar 2013

National Service Delivery Manager

Sydney, Australia

As the manager of the Professional Services Department I was responsible for the service delivery, operational and financial success of our client portfolio through direct relationships and the overall management of the department. Managing a number of teams providing cross function services to our clients I was responsible for client satisfaction, program.

Oct 2009 - Mar 2011

National Client Services Manager

Cornerstone Tss

Sydney, Australia

In my role as Client Services Manager I was responsible for the service delivery, operational and financial success of our Managed Print Service clients and their underpinning contracts. I was directly responsible for managing the relationship with the client at all levels from the Executive Team, IT Services and Contract Manager through to the end users..

2007 - 2009 ~2 yrs

Managed Services Operations Manager

Canberra, Australia

In this role I lead one of TBS’ largest managed services accounts. I was the primary interface between the client and TBS, directly responsible for effectively overseeing operational activities and service delivery across the clients voice services contract. Responsible for a team of 30+ providing cross-functional services to the client.

2005 - 2007 ~2 yrs

Helpdesk Pre-Sales And Transition Specialist

Canberra, Sydney, Malaysia

Responsible for a range of projects and initiatives within the Help Desk space. I was responsible for developing and costing Help Desk solutions to meet the requirements of potential and existing government and corporate clients. Performed project lead roles for large transition projects and provided implementation and transition/ migration advice to.

Jan 2004 - Sep 2005

Helpdesk Team Leader

Electronic Data Systems

Canberra, Australia

I was responsible for performance and management for different sized teams providing business process and technical support to the client. My main responsibilities were to ensure that the teams met Service Levels and that all team members were performing to their full potential.

Dec 2002 - Jan 2004

Support Analyst

Electronic Data Systems

Canberra, Australia

Responsible for the set up of the service desk functions, determining and developing the processes for providing ITIL based customer support. This included the creation and maintenance of the Service Desk Manual and developing support process training materials.

Apr 2002 - Nov 2002

Help Desk Coordinator

Electronic Data Systems

Canberra, Australia

I was responsible for providing technical support to our clients for a range of ICT related issues. This included logging, tracking, managing and resolving customer contacts.

Feb 2000 - Apr 2002
Team & coworkers

Colleagues at Data#3

Other employees you can reach at data3.com.au. View company contacts for 933 employees →

7 education records

Gabrielle Archer education

Graddip In Psychology (Hons)

Currently completing Focus on Psychology & Human behaviour in relation to Technology/ AI/AR/VR

Grad Cert In Communications Law

Undertook studies to complete a GradCert in Comms Law at UTS. Subjects: Converging Media Industries – Regulatory Challenges, Legal.

Mba, Strategic It Management & Finance

Undertook studies to complete a Masters in Business Administration at UTS. Strategic IT subjects: IT Management & Leadership, Strategic IT.

Itil, Practitioner - Service Desk /Incident Management

Information Technology Infrastructure Library

Itil, Foundations

Information Technology Infrastructure Library
FAQ

Frequently asked questions about Gabrielle Archer

Quick answers generated from the profile data available on this page.

What company does Gabrielle Archer work for?

Gabrielle Archer works for Data#3.

What is Gabrielle Archer's role at Data#3?

Gabrielle Archer is listed as People Leader, Professional Services, Presales, Service Delivery, Relationship Management, Program Management at Data#3.

What is Gabrielle Archer's email address?

AeroLeads has found 1 work email signal at @data3.com.au for Gabrielle Archer at Data#3.

Where is Gabrielle Archer based?

Gabrielle Archer is based in Sydney, New South Wales, Australia while working with Data#3.

What companies has Gabrielle Archer worked for?

Gabrielle Archer has worked for Data#3, Acer, Hewlett-Packard, Hotwire Pe Group, and Uts: University Of Technology, Sydney.

Who are Gabrielle Archer's colleagues at Data#3?

Gabrielle Archer's colleagues at Data#3 include Faraz Khan, Viji M, Stacey Davis, Reginald Osorio, and Ellie Moulavi.

How can I contact Gabrielle Archer?

You can use AeroLeads to view verified contact signals for Gabrielle Archer at Data#3, including work email, phone, and LinkedIn data when available.

What schools did Gabrielle Archer attend?

Gabrielle Archer holds Graddip In Psychology (Hons) from University Of New England (Au).

What skills is Gabrielle Archer known for?

Gabrielle Archer is listed with skills including It Strategy, Solution Selling, Information Technology, Customer Relations, People Management, Data Center, Service Desk, and Itil.

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