Gabrielle Archer Email & Phone Number

Sydney, New South Wales, Australia

In my role as the State Services Manager at Data#3, I serve as the Professional Services Director, where I am charged with the strategic oversight of all project executions within NSW. My responsibilities include the financial and operational management as the P&L owner, and I am a senior member of the Branch Management Team. Leadership is a significant aspect of my position, guiding a diverse team of over 30 professionals, comprising of Consultants, Technical Engineers and Project Managers both permanent and on contract.My role involves the strategic application of project management methodologies to ensure the seamless execution of a large number of concurrent projects each month. This includes establishing clear governance structures, conducting thorough reporting, and maintaining effective communication with clients through ongoing engagement and detailed updates. In close collaboration with the Sales and PreSales teams, I contribute to the opportunity pipeline, review and approve proposals for release to customers and aid in the closure of deals. My expertise extends to crafting client proposals, financial estimations, and conducting thorough contract reviews.Additionally, I oversee sub-contractor contracts, nurturing strong relationships and ensuring the fulfillment of project outcomes and deliverables. My role at Data#3 is characterised by a dedication to operational excellence and a focused commitment to advancing project success and achieving client satisfaction.

Sydney

Responsible for leading managed service sales growth at Acer and delivering professional services to Acer’s clients in the Oceanic Region. Lead Managed Services Presales at Acer; with local sales team and partners to grow/sell services. Develop, position and consult IT services offerings with our direct and indirect customers in the Corporate, Government and Education sectors, with an emphasis on selling services that provide long-term revenue and profit opportunities.Directs and oversees all aspects of Professional Services Delivery to ensure solutions and projects meet customer requirements as well as Acer's organisational goals and requirements.Conference speaking experience:2019 - University Strategic Planning and Resource Conference - sponsor2018 - Tech in Gov Summit - Round table facilitator

Sydney

Responsible for the Service Management Division, Technical Service Division, Project Management Division, all Technical Account Managers. Comprised of onsite and virtual teams across Australia including all contractual and commercial aspects involved with these divisions. Overall responsibility for effective Service Delivery performance across Acer’s business community in alignment with services provided under contract deliverables and SLA’s. Delivered through the strategic development, delivery, operation and measurement of Service Management functions.Accountability spans the areas of Operational Effectiveness, Service Strategy, Stakeholder Management, Vendor Management, Business Continuity and Compliance, Financial Management – Forecast, Budget and P&L, Relationship Management, and People Leadership & Development.

Sydney, Australia

Responsible for managing the planning, control and delivery of the service project portfolio through leading the Project Management Division. I am responsible for directing an onsite and virtual team of project leads, coordinators, admins and technicians to deliver a portfolio of IT service projects providing end to end project lifecycle offerings including; brand agnostic device audits, refreshes, upgrades, deployments, and asset management. Wholly responsible for commercial aspects of the division including developing project budget and delivering to achieve required profit margins.

Sydney, Australia

Provided Senior Incident and Problem Management Services on a short term contract. I provide onshore client delivery and governance of the ITIL service delivery processes and SLA's & OLA's. Managing offshore PM and IM resources to provide day-to-day service delivery to APJ clients.

Sydney, Australia

This Bitcoin start-up went into voluntary administration in April 2014.Responsible for achieving consistency of information to both internal and external audiences through effective communication methods and mediums. This role specifically looked after PR, internal and external communications, intranet/website management, content writing, marketing, media relations and brand management. Managed the Creative Design Department, comprised of graphic and web designers.

Sydney, Australia

Responsible for the successful management of the Apple Consultants Network program. Maintaining relationships with Apple's solution provider community across ANZ, with the ultimate goal of supporting the growth of Apple's business through the provision of comprehensive and high quality services to our customers. As the program manager I worked with a large variety of service providers to facilitate pipeline management for new and onboarding members, training, and overall program management incorporating relationship and partner management, communications and event management and problem solving.

Sydney, Australia

As the manager of the Professional Services Department I was responsible for the service delivery, operational and financial success of our client portfolio through direct relationships and the overall management of the department. Managing a number of teams providing cross function services to our clients I was responsible for client satisfaction, program delivery and implementation, revenue and growth across the client portfolio, ensuring the service delivery model designed was optimised and deliverable per new business opportunity.

Sydney, Australia

In my role as Client Services Manager I was responsible for the service delivery, operational and financial success of our Managed Print Service clients and their underpinning contracts. I was directly responsible for managing the relationship with the client at all levels from the Executive Team, IT Services and Contract Manager through to the end users. I managed a portfolio of up to 25+ clients.

Canberra, Australia

In this role I lead one of TBS’ largest managed services accounts. I was the primary interface between the client and TBS, directly responsible for effectively overseeing operational activities and service delivery across the clients voice services contract. Responsible for a team of 30+ providing cross-functional services to the client.

Canberra, Sydney, Malaysia

Responsible for a range of projects and initiatives within the Help Desk space. I was responsible for developing and costing Help Desk solutions to meet the requirements of potential and existing government and corporate clients. Performed project lead roles for large transition projects and provided implementation and transition/ migration advice to Delivery Teams.

Canberra, Australia

I was responsible for performance and management for different sized teams providing business process and technical support to the client. My main responsibilities were to ensure that the teams met Service Levels and that all team members were performing to their full potential.

Canberra, Australia

Responsible for the set up of the service desk functions, determining and developing the processes for providing ITIL based customer support. This included the creation and maintenance of the Service Desk Manual and developing support process training materials.

Canberra, Australia

I was responsible for providing technical support to our clients for a range of ICT related issues. This included logging, tracking, managing and resolving customer contacts.

Graddip In Psychology (Hons)

Currently completing Focus on Psychology & Human behaviour in relation to Technology/ AI/AR/VR

Corporate Directors Course

Attended training course

Grad Cert In Communications Law

Undertook studies to complete a GradCert in Comms Law at UTS. Subjects: Converging Media Industries – Regulatory Challenges, Legal.

Mba, Strategic It Management & Finance

Undertook studies to complete a Masters in Business Administration at UTS. Strategic IT subjects: IT Management & Leadership, Strategic IT.

Conflict Management

Itil, Practitioner - Service Desk /Incident Management

Itil, Foundations