Gabrielle Bernard Email & Phone Number

New York, United States

New York, United States

New York City Metropolitan Area

Moody’s Add-in for Excel – Desktop Data Implementation

New York, New York

Research Distribution & 3rd Party Partnerships

Greater New York City Area

• Office management and Content migration on EVPR website
• Created Google Analytics dashboards for monitoring website activities.
• Reviewed development materials and prepared key points, print materials and presentations for meetings.

New York, New York

• Content Solutions Research Distribution: Web ServicesActed as a liaison between engineering, program management and research teams to facilitate understanding of design requirements.
• Assisted in the preparation of use cases and specified requirements based on information collected from the stakeholders.
• Created survey to collect feedback from clients, helping to define business requirements for Web Service releases.
• Delivered proposal for Moody’s Developer Portal for Web Service API products: Would act as a landing page for documentation and support also providing on-boarding processes for prospective clients.

Greater New York City Area

• Engaged and fulfilled clientele's needs to provide complete personalized technology solution.
• Demonstrated new features and properly communicated technical information to customers with a keen ability to build rapport and drive positive user experiences and results.
• Acted as a liaison between consumers, Apple Support and technical engineers. Provided exceptional support for all Apple devices: Diagnosed and resolved issues related to hardware, software, and cross-platform migrations.
• Received Individual Net Promotor Score of 95. Exceeding company benchmarks for customer engagement and sales standards with a focused eye for detail.
• Piloted store mentorship and Personal Setup programs which became the models for the New York metro area.
• Promoted industry standards by assisting with floor moves, visual merchandising and displays.

Greater New York City Area

• Team leader: Oversaw the training, development, welfare and morale of personnel
• Effectively collaborated with various teams, including high-ranking officials, joint task forces, and contractors, continuously seeking ways to improve communication and engagement.
• Adapted to stressful situations where calm, effective, and clear communication is key. Taking ownership of tasks and problems, which often extended beyond initial scope of responsibility.
• Experienced in completing field interviews, sworn statements, rights waivers, change of evidence custody forms.
• Certified in U.S. Army cyber security standard operating procedure and proper handling of sensitive items/information.
• Protected personnel, facilities, assets, and property on military installations (12+ hour shifts).

New York Public Library Of The Performing Arts

• Assisted library patrons in the daily use of the Internet, Microsoft Office, the library catalog and various academic and proffesional databases. ·
• Performed routine computer maintenance and troubleshooting, kept record of computer usage and major problems
• Aided in the retrieval of archived materials: video footage, music manuscripts and research books

New York, NY

• Supported retail sales for a customer service environment suitable to diverse 5th Avenue New York City clientele.
• Adapted previous marketing knowledge and experience to improve customer conversion.
• Informed customers of the qualities and benefits in purchasing specific housewares and furniture.

Amityville, NY

• Provided stacks maintenance for the children's division: Ensured proper order and neatness of collections; replenished and arranged materials, shelves and fixtures to maximize browse-ability.
• Assisted staff in the general operations of library including photocopying; processing new books and materials; discarding books; filling reserves requests and packing those materials for shipping;
• Developed children's recreational programs and outreach initiatives, in addition to making program phone calls

Massapequa, New York, United States

• Engaged and connected with customers to create an amazing shopping experience.
• Assisted with daily opening and closing tasks to maintain a clean, neat, and tidy store.

Farmingdale, NY

• Constructed recreational and learning activities to help stimulate mentally disabled adults.
• Assisted staff members with transporting consumers & program organizing

Bachelor Of Arts - Ba, Computer And Information Sciences, General

Activities and Societies: Director of Operations of the U.S. Military Veterans of Columbia University (2018/2019) Advisor on the Veteran.

Bachelor Of Arts - Ba, Accelerated Intermediate French I And Ii