Gabrielle Boozer Email & Phone Number

Plano, Texas, United States

Took inbound calls for the service departments of 7 dealerships including Mercedes Benz, Jaguar LandRover, BMW, and Audi manufactures. Booked service reservations, provided customers with status updates on vehicles in for service, accurately quoted general maintenance pricing. Became knowledgeable in all manufactures warranties, maintenance plans, and recalls and communicated details to inquiring customers. Proficient in CDK, Xtime, DealerSocket, Outlook, Excel, Word and learned internal portal system of company with ease.Activity listened to customer concerns and promptly addressed the situation using effective communication with the service and sales team.

Frisco, Texas, United States

Increased appointment closing by 10 percent in first 6 months of employment.Proficient in Reynolds and Reynolds, Ignite and XTime, Word, Excel, and Outlook.Responsible for answering incoming phone calls, scheduling appointments and placing 70-100 outbound call daily.Communicated effectively with customers, team and management of both sales and service department.Ensured customer satisfaction, listened to complaints and communicated with proper parties growing customer relationships and brand loyalty.Utilizes time management and data organization skills to produce high productivity work days.Navigated multiple programs and data bases to properly make appointments, check vehicle coverages, and answer customer questions.

Mckinney, Texas, United States

• Increase brand loyalty and sustained 100% request rating through communication, time management, and creating meaningful connections during service.• Grew weekly profit by 20% utilizing strategic order selection, shop execution, and delivery routes.• Completed 300+ monthly orders while maintaining 5-Star feedback from customers.

Mckinney, Texas, United States

• Built ongoing customer relationships with tables and successfully increased the flow of regulars and new customers.• Served 40+ guests and generated 2,000+ in sales during peak shifts.• Received positive feedback regarding service and experience from patrons 5+ times weekly to management or through social media postings.

Addison, Texas, United States

• Optimized communications with potential and existing customers using CRM and communicating via phone, email, and messaging apps.• Grew brand awareness and assisted in social media marketing.• Liaised with and management to better understand clients' needs and assist in providing effective solutions.• Exceeded weekly sales goals and increased company quarterly sales by 6%.

Dallas, Texas, United States

• Orchestrated numerous private parties, business meetings, and formal engagements.• Handled simultaneous customers, team, and business needs while avoiding unnecessary delays or errors. • Increased store sales by 3% during last two-quarters of employment.• Trained 40+ new team members on restaurant procedures, menu items, and performance strategies.

Orange County, California Area

• Lead and trained 25 member team• Maintained federal guidelines and compliances, conducted evaluations, coached team and provided ongoing development.• Held meetings, communicated team goals, delegated work and completed payroll daily.• Quickly learned and applied new skills while implementing creative• Collaborated with team, used creative conflict solutions and finishing in the top 10% percent of our district.

Brea, California, United States

• Coordinated with leadership team in scheduling, payroll, inventory management, promotions, deposits, labor management, customer service, cash handling, and sales paperwork.• Trained 150+ team members and 2 managers in training per quarter.• Decreased customer complaints by 25%, cultivated fun and energetic environment and coached team in customer engagement opportunities.• Increased quarterly sales by 8%, drove outside sales and fundraising, became involved with community events and organizations.

Certificate Program, Culinary Arts/Chef Training, 3.8

Activities and Societies: Volunteer Work

Associate Of Arts And Sciences - Aas, Marketing