Gabrielle Bridges Email & Phone Number

Brisbane, Queensland, Australia

Brisbane, Queensland, Australia

Led the engagement and onboarding of new Managed Service Provider (MSP), ensuring a smooth transition and seamless integration of services • Trained MSP helpdesk staff in business specific IT processes and procedures, enabling MSP staff to provide efficient level 1 support to internal staff • Managed level 2/3 escalations, tackling complex technical issues that required a higher level of expertise • Oversaw the implementation of and provided ongoing configuration and support for an online 8x8… Show more Led the engagement and onboarding of new Managed Service Provider (MSP), ensuring a smooth transition and seamless integration of services • Trained MSP helpdesk staff in business specific IT processes and procedures, enabling MSP staff to provide efficient level 1 support to internal staff • Managed level 2/3 escalations, tackling complex technical issues that required a higher level of expertise • Oversaw the implementation of and provided ongoing configuration and support for an online 8x8 and Teams calling phone system, effectively replacing physical handsets • Co-ordinated the upgrade of network infrastructure, including firewalls and switches, resulting in improved connectivity and network performance • Deployed and supported PaperCut Hive, a centralised “follow me” print management solution • Managed organisation wide cyber security by implementing KnowBe4 for compliance training and phish email reporting • Performed SharePoint site clean-up and amalgamation • Performed MS Exchange clean up and security review • MS Teams user, Team and application administration • Created and maintained hardware/software asset register • Developed and delivered user training • Facilitated several office moves, ensuring minimal disruption to business operations and staff. Show less

Brisbane, Australia

Logged, responded to and resolved Helpdesk requests in person, via email, phone and portal (Service Now) within agreed SLA time frames • Analysed and identified trends in incidents and worked with system specialists to develop solutions • Created new users and supported existing user accounts in AD/M365 within domain of 1600 users • Contributed to and maintained hardware/software inventory, system standards and knowledge base • SharePoint site administration and configuration • MS Teams user… Show more Logged, responded to and resolved Helpdesk requests in person, via email, phone and portal (Service Now) within agreed SLA time frames • Analysed and identified trends in incidents and worked with system specialists to develop solutions • Created new users and supported existing user accounts in AD/M365 within domain of 1600 users • Contributed to and maintained hardware/software inventory, system standards and knowledge base • SharePoint site administration and configuration • MS Teams user, Team and application administration including external guest user access • Participated in PC roll-out project, imaging PCs with standard build and transferring user profiles • Supported users at remote sites via remote tools (SCCM) • Provisioned and managed iDevices utilizing MobileIron and Intune • Configured and supported Accellion file sharing portal • Developed and delivered user training.Includes 4 week secondment in Information Management branch. Assisted with data migration from on-premises SharePoint to cloud based SharePoint365 utilising ShareGate software and catalogued a large backlog of ministerial correspondence in line with record keeping legislation. Show less

Brisbane, Australia

Logged responded to and resolved Level 1 and 2 Helpdesk requests via email, phone and portal (ConnectWise) within agreed SLA timeframes • Visited client sites to provide Desktop Support, hardware repair and configuration • Created new users and supported existing user accounts within Active Directory, Exchange and Office 365 across multiple domains • Monitored and responded to alerts within FortiSIEM Security Information & Event Management system • Remotely supported external clients within… Show more Logged responded to and resolved Level 1 and 2 Helpdesk requests via email, phone and portal (ConnectWise) within agreed SLA timeframes • Visited client sites to provide Desktop Support, hardware repair and configuration • Created new users and supported existing user accounts within Active Directory, Exchange and Office 365 across multiple domains • Monitored and responded to alerts within FortiSIEM Security Information & Event Management system • Remotely supported external clients within their Microsoft environments of varying size and complexity • Managed Terminal Server sessions and licenses • Contributed to and maintained hardware/software inventory, system standards and knowledge base • Exposure to Nutanix, SQL Server, Dynamics and AWS. Show less

Bankstown

Responded to and resolved Level 2 Helpdesk requests in person, via phone and portal (Autotask) within agreed SLA timeframes • Created new users and supported existing user accounts within Active Directory, Exchange and Office 365 (including Skype for Business) within domain of 800 users • Lead Group policy clean-up project, removing redundant policies and reducing group policy objects by 50% • Lead PC refresh roll-out project, building PCs with SOE and performing updates to SOE and driver… Show more Responded to and resolved Level 2 Helpdesk requests in person, via phone and portal (Autotask) within agreed SLA timeframes • Created new users and supported existing user accounts within Active Directory, Exchange and Office 365 (including Skype for Business) within domain of 800 users • Lead Group policy clean-up project, removing redundant policies and reducing group policy objects by 50% • Lead PC refresh roll-out project, building PCs with SOE and performing updates to SOE and driver packages within SCCM • Performed Citrix image updates and deployment and Citrix session management • Supported users at remote sites via TeamViewer with all issues including Office 2016, Citrix and Aviation tools • Contributed to and maintained hardware/software inventory, system standards and knowledge base. Show less

Sydney, Australia

Responded to and resolved Level 3 help desk requests (Infra Enterprise, VSM/vFire Core) • Active Directory user and Exchange mailbox administration, managing a domain of over 4000 users • Novell user and Lotus Notes mailbox and database administration • Data centre maintenance (tape changes, backups/restores) • File share creation and maintenance including basic NetApp file server support and configuration • Citrix user/session management • Configured and issued RSA SecureID tokens • Lync… Show more Responded to and resolved Level 3 help desk requests (Infra Enterprise, VSM/vFire Core) • Active Directory user and Exchange mailbox administration, managing a domain of over 4000 users • Novell user and Lotus Notes mailbox and database administration • Data centre maintenance (tape changes, backups/restores) • File share creation and maintenance including basic NetApp file server support and configuration • Citrix user/session management • Configured and issued RSA SecureID tokens • Lync (Skype) Server administration (access, dial plans etc) including Cisco IP telephony support • Technical lead on data migration and shared mailbox amalgamation project. Show less

Sydney, Australia

Logged, responded to, and resolved help desk requests (Infra Enterprise, VSM/vFire Core) • Active Directory user and Exchange mailbox administration, managing a domain of over 4000 users • Novell user and Lotus Notes mailbox and database administration • Avaya PABX telephone system support • Citrix user/session management • PC hardware/software upgrades and repairs • Contributed to and maintained system standards and knowledge base • Configured mobile devices within MobileIron MDM.

London, United Kingdom

Active directory user and Exchange admin managing a domain of 200 users • Match-day ticket office POS support • Academy classroom computer maintenance and security configuration • Navision finance server administration • Manual PC OS installs and configuration • Siemons PABX telephone system support • Contributed to and maintained system standards and knowledge base • Mobile telephony support (Blackberry/Palm Pilot).

Sydney, Australia

Novell user and Lotus Notes mailbox and database administration • Manual hardware, operating system and printer installs and configuration • Back-up reception and administration duties.

Agile Shift Foundation, Agile Shift Foundation Exam: Pass

Microsoft Office365 Administration

Itil V3 Foundation Certification, Itil, Pass

ITIL v3 Foundation and exam - pass

Microsoft Windows Server 2012, Information Technology

Microsoft Exchange Server 2007

Service Desk Operator

Certificate Iii In Fitness, Physical Fitness Technician, Certified

Activities and Societies: Fitness, Group Fitness Specialisation, Aqua Aerobics Specialisation

Various Module Trainings, Pre-Choreographed Group Fitness, Pass

Activities and Societies: Body Attack AIM1, Body Pump, Body Balance, Body Vive 3.1, CX Worx

Matwork Pilates Instructor Training

Activities and Societies: Matwork Pilates