Gabrielle Diago Email & Phone Number

• Answered calls and emails to schedule appointments, discuss test results and returned messages within 24 hours• Organized and maintained patient demographics and medical records into EMR software for 9 physicians • Completed billing invoices and processed patient paperwork

Ottawa, Ontario, Canada

• Planned, implemented and documented session notes of individualized therapy plans for 8 preschool-aged clients with varying severity of developmental and physical disabilities under the supervision of a CDA and SLP• Created client materials, theme boards, and visual supports with the use of Boardmaker software• Assisted a CDA Program Assistant from the Clinic for Augmentative Communication to train a small group of staff on using Proloquo2Go

Kingston, On

• Maintained a caseload of 15 school-aged students, including planning, implementing, and documenting progress notes under the supervision of an SLP• Facilitated the Supporting Knowledge in Language and Literacy (SKILL) program in small support groups under the supervision of a CDA• Created and utilized engaging activities, visual supports, and home materials for parents used to target speech and language goals

Ottawa, On

• Provided personal support services to youth and adults with developmental disabilities, dual diagnosis, and high behavioural needs • Collected individualized client data and implemented appropriate behavioural management programs• Directed and supervised activities of clients in a group home and leisure/work program

Ottawa, On

• Managed workflow for a team of up to 7 cashiers • Assisted with daily store opening and closing procedures• Trained new hires in using the POS system, providing excellent customer service, problem solving and daily cash-balancing operations

Ottawa, On

Graduate Certificate, Communicative Disorders Assistant

Bachelor Of Science - Bsc Honours, Neuroscience And Mental Health