• Maintain strong product and service knowledge to identify, resolve, and address various customer-facing situations while successfully assisting a high volume of corporate clients routinely • Deliver outstanding client service and relationship management through building highly collaborative and trusting relationships, receiving cross-departmental recognition for elevating customer experience•Collaborate with internal partners to improve customer experiences by pursuing leadership opportunities on team of 20, by sending performance metrics to the team daily

Project Manager – Business Intelligence • Established robust analytics and reporting tools resulting in improved operational efficiency through enhanced forecasting & planning, and data-driven decision-making capabilities• Directly supported senior leadership team to establish accurate revenue targets and budget projections• Manage various project workstreams to ensure project success from kickoff to completion, working on cross-functional teams across: Creative, Sales, HR, Operations, and Leadership • Developed strategy to track and manage various KPIs and Critical Success Factors for the entire territoryAccount Manager • Improved inbound lead generation process to increase revenue and ensure a positive customer experience by working closely with multiple departments, platforms and account executives across the territory• Fostered relationships between clients and account executives to ensure positive customer experiences• Collaborated with designers to procure artwork for transit and billboard out-of-home ad campaigns

• Partnered with Crisis and Emergency Management experts to develop plans for global clients to effectively monitor, respond, and manage various crisis situations utilizing social media strategies• Oversaw mock-media and production initiatives, including news report, broadcast and video script development, corporate blogging, press releases, and media pitch creation

• Developed a strong understanding of both indirect and direct marketing systems, to help cultivate transformative promotional marketing methods for numerous clients and help drive revenue up• Gained experience in a leadership role, by helping to train, mentor, and coach individuals on how to grow both personally and professionally in the field of marketing and how to manage events from start to finish

Graduate from the University of Colorado's College of Media, Communication and Information, receiving a degree in strategic communications, with an emphasis in public relations and political science.

Performed social media and data analytic activities, and monitored client social media platforms using Netbase. Additionally, during my internship, I routinely helped manage numerous social media accounts, create social media content for weekly postings, and helped to schedule social posts using Hootsuite and Sprout Social.