Gabrielle Hansell Email & Phone Number

East Greenville, Pennsylvania, United States

Promoted to the title: Sr. Customer Service representative to better encapsulate the various duties I was already undertaking

East Greenville, Pennsylvania, United States

• Known as the “Go To” person for all order entry help
• Created international shipping documents (CCI)
• Used Visiship TMS to tender bulk loads to carriers, run scheduling reports for our production/shipping team, worked closely with carriers to provide ETA’s for my customers.
• Knowledge of FTL, LTL, Intermodal and Bulk Shipments
• Absorbed coworkers’ job responsibilities on multiple occasions for extended periods when they left the company or went on maternity leave
• Trained new hires

East Greenville, Pennsylvania, United States

• Was asked to be a part of a CI Team to help improve the customer’s experience with the company.
• Required to juggle multiple high priority tasks at a time
• Answered phones for 5 facilities – transferred callers to the appropriate extensions or answered their questions when I was able.
• Took on the responsibility of creating a comprehensive phone list for our 4 North America locations
• Entered orders and logged customer complaints
• Performed various administrative duties like booking flights, taking lunch orders, etc…

Zieglerville, Pennsylvania, United States

• The only reason I left this job was because it filed bankruptcy and ultimately closed it's doors. I was hired as an "assistant" but filled many buckets outside of that role.
• Helped coworkers with IT issues
• Worked extended hours & took on new responsibilities when a coworker went out on disability.

Zieglerville, Pennsylvania, United States

• Worked with Manufacturers and Wholesalers on the phone to help them choose the best product for their client. The products came with multiple variations/subsets so we worked to pick the product that would fit each.
• We often were out of stocks on items so I had to work to provide alternatives that would work for the clients set up on tight deadlines.
• Determined when free of charge replacement items should be sent out

Zieglerville, Pennsylvania, United States

• Helped manage physical inventory of plumbing supply parts.
• Backed up the warehouse team picking and packing orders as needed using UPS/FedEx software and scales
• Acted as stand in Warehouse Manager and oversaw warehouse workers in managers absence.

Zieglerville, Pennsylvania, United States

• Performed customer service tasks including: answering technical questions, advising price and availability, issuing return labels and processing warranty claims.
• We often dealt with unsatisfied customers due to long lead times and items shipping from overseas. I talked through the issues with the customers and escalated when needed.
• Entered purchase orders, including international shipments which required export paperwork and applied pricing/discounts when applicable.

Lansdale, Pennsylvania, United States

• Created purchase orders, ran reports, and reconciled credit card bills online.
• Worked with vendors on the phone and online to get the best prices on items we were purchasing.
• Used spreadsheets to manage the budget.

Lansdale, Pennsylvania, United States

• Acted as stand in receptionist when members of the HR department were out.
• Assisted with Office Manager & HR Manager's filing
• Utilized IronMountain to label and set up pick ups for documents that needed to be stored/shredded
• Entrusted by Executive Assistant to change out backup tapes for the entire computer system while she was out of office.

Lansdale, Pennsylvania, United States

• Filed and check PM sheets for truck drivers.
• Managed physical inventory of fleet parts
• Followed up on EZ-Pass citations & ensured each tractor's transponder physically in the cab
• Filled in for a coworker in the Transportation Department while she was on medical leave for 6 weeks. This included extending normal work hours and learning how to use a new software system, RMS, to record information.