Advised team members across projects to reach client and business development objectives. Lead task planning and delivery in effective, efficient manners that was delivered in time and on budget. Regularly engage with C-suite executives in support of project initiatives. Advise and influence the client (executive level leadership in Navy on the Contact Center platform functions and performance. Report out on monthly volume statistics and trends, case aging, and operational briefs. Regularly update RACI charts and SOPs, developing training materials for user distribution.

Supported the Army Corp of Engineers on their ERP implementationCreated documentation and training documents,Prioritized risk efforts and user requestsImplemented updates using Oracle APEX

- Developed content for Office of Management and Budget (OMB) business case submissions, including supporting documentation. - Served as the Capital Planning and Investment (CPIC) Subject Matter Expert for Program Managers - Updated Access Database with new fields to capture validation requirements - Content reviewed was published to the public facing IT Dashboard

Product Owner , 2017-2018 - Supported Requirements Gathering from the Army to support their Contract Writing System - Served as the Product Owner in the agile implementation, facilitated demonstrations to show sprint progress, reviewed burndown charts - Created design diagrams to map out various processes - Supported implementation of several Department of Defense Interfaces - Participated in Risk Analysis and Project Management activities Business Analyst Tier II, 2016-2017- Support Administrative Office of the United States Courts account - Travel to client sites across the nation to conduct training exercises and provide on site support with CGI’s Momentum accounting software - Support Courts through the Client Service Desk Tier II - Assist non-travel service desk during high volume periods - Month end reporting and reconciliation task lead - Create documentation to assist with better training and documentation of team processes

- Developed an applicant tracking system for interns and co-ops using Oracle databases that saved Eastman 790 hours of labor per year - Coded logical and physical database descriptions and specify identifiers of database to management system - Test databases, correct errors and make necessary modifications - Review project requests describing database user needs to estimate time and cost required to accomplish the project - Programmed using an Agile methodology