Gabrielle Koenig Email & Phone Number

Chanhassen, Mn

Create, proof, and update marketing content in GMC code using prescribed specificationsCoordinate with customers on needed changes of existing programsEvaluate interrelationships between programs to see if possible changes in one area will cause unwanted effects on different areasProblem solve program intent, data input, and output requirements using internal checks and controlsDocument programming problems and resolutions for future reference

Eden Prairie, Mn

Create and update promotional contracts for clients in both Acosta’s SHARP system and Supervalu’s Harbor systemKeep promotional planners updated and accurate in order to meet deadlines and track progress of promotional contractsMaintain client promotion planning and tracking systemsEnsure timely clearing of deductions and payment of invoices Maintain relevant product data (enter new items, update prices and item changes) in SHARP, Harbor, and client systems

Entered and updated sales orders in EpicorMaintained physical and electronic ISO filing systemsAnswered phone calls and greet guests at front deskCoordinated the tracking of returned materials that were incorrect or damaged Generated and refined weekly and monthly quality reports using Microsoft Access, Microsoft Excel, Epicor, and Crystal Reports

Maintained and improved company Website by driving the mission of the site and coordinating with technical and design staff; increased Web sales at least 10% each yearInvited, maintained, and grew customer relationships though e-mail, weekly e-newsletter, company Website, and social media networks like Facebook and TwitterHelped develop new products both in print and onlineTracked and interpreted Web analyitics to improve usability and visibility of WebsiteWorked with Amazon, Barnes and Noble, Google Book Search, and other Websites that promote Saint Mary's Press titles

Scheduled and tracked the progress of manuscripts going through the editing processCorrected manuscripts, checking for grammar and accuracy and offering suggestions for better flowVerified facts and citations for accuracy and correct presentation

Troubleshoot hardware and software problems for company's computer usersPerformed preventative maintenance on computer equipmentManaged users' accounts and maintain network securityTrained new users in Saint Mary's Press computer protocol and experienced users in new technologyCreated first Disaster Recovery Plan

Provided quality customer service while maintaining confidentialityInformed customers about new products and services, and referred them to sales team as needed

Bachelor Of Arts, English Literature

Business, Management, Marketing, And Related Support Services