• Spearheaded the creation of a comprehensive operations binder from scratch covering all aspects of facility management, supply ordering, information technology, software training, and general guidelines resulting in increased efficiency, streamlined processes, and improved organization of resources• Orchestrated all firm functions with a detail-oriented and thoughtful approach, managing event planning,budgeting, and logistics for events such as attorney meetings, employee functions, luncheons, etc.• Supervised groups of interns for an active client file digitization project, overseeing project tasks, providing ongoing training and support, and monitoring for accuracy• Played an active role in the remodel process, utilizing design software to create detailed designs to better communicate the project’s vision

• Contributed to the development of strategic PR plans and campaigns, including brainstorming sessions, market research, and social media analysis• Collaborated with upper management to redesign the restaurant, offering creative ideas on color schemes, décor, and other elements to transform the space into a more vibrant and upbeat atmosphere

• Streamlined marketing efforts by consolidating a list of potential clients and segmenting it by field to optimize targeting of workshops with relevant technology solutions• Led Meetup events and crafted engaging content via Zoom to connect with DevOps and Cloud professionals and attract prospective hires for the organization

• Directed a team of employees to contact clients about their vehicle’s regular maintenance needs as well as recalls to ensure customer satisfaction and retention • Worked closely with upper management to identify and recruit new team members to meet the department’s growing needs• Designed and implemented a comprehensive training program for new hires, tailored to the organization’s distinct requirements

• Maintained the Service Department’s appointment system that was instrumental in earning the recognition of #1 Service Satisfaction Dealer for our district• Worked in tandem with the corporate office to boost employee engagement at functions such as holiday picnics, hockey games, and volunteer opportunities to improve team performance• Oversaw the dealership showroom and customer lounge that included managing the receptionist desk team to ensure exceptional customer service and a welcoming environment