Gabrielle Mckayle, Ba, Cca Email & Phone Number

Oakland, California, United States

Product and Project support for Coding Services Departmento Provide Weekly and Monthly reporting and metrics for individual client accounts. Create and maintain reports using large datasets in Microsoft Excel.o Administer Elsevier training website. Maintain users, create and maintain training modules for internal tools, provide reporting to coding managers.o Administer online systems (Fluency for Coding, QCode, SharePoint)o Coding Services Liaison with FFC development staff for product defects and enhancement requests.o Onboard new coding and audit staff members.o Provide group and individual training for coding staff on new FFC Features. Develop user guides, and Elsevier lessons and tests.

Oakland, Ca

Adoptions Specialist, Coding Services• Provide user training to Coding Services customers on product features• Create and update user guides• Customer liaison to product development teamProject Analyst for Coding Services Team• Maintain weekly and monthly client metrics• Account manager for coding platform client• Work on project teams for various customer implementations• Customer trainingProduct support for Fluency for Coding (FFC) software development team and entire Product Development department.• Maintain daily, weekly, monthly, and sprint performance metrics for FFC• Run monthly reports for FFC Coding Customers and Product Development software capitalization for finance• Ensure that all products are in compliance with accounting rules and maintain the necessary documentation for the annual financial statement audit• Ensure that all products are in compliance for software capitalization annual audit.Corporate administrator for Atlassian products (JIRA, Confluence) and add-ons (Tempo)• Maintain user accounts• Create JIRA projects and Tempo accounts for users; assist users with configuration

Prescott, Az

Training in Medical Coding in ICD-9, ICD-10, and CPT

(Classes) 107 N Cortez St, Prescott, Az

Classes in West African drumming, drum sales

Prescott, Arizona

• Inbound call center sales and support for Plantronics headset distributor• Assisted customers with headset selection and troubleshooting• Created Peachtree user manual for sales & support staff• Updated sales and support forms

• Manage donor, volunteer, and advocate databases• Create, review, and maintain database and related policies and procedures• Responsible for all aspects of the direct mail (annual fund) campaign including drafting annual budget, writing appeals and telemarketing scripts, creating online fundraising appeals, list segmentation, and the selection, direction, and coordination of the direct mail vendor• Create fundraising, messaging and advocacy email campaigns• Provide segmented data for direct mail solicitations and email campaigns• Assist with editing and proofreading agency newsletters and annual reports• Provide training and work direction to data entry assistant, volunteers• Maintain agency web site• Responsible for incoming funds (cash, checks, credit cards, and online credit card gifts) from fundraising campaigns including providing work direction and procedures for data entry assistant.• Participate on affiliate-wide project teams for website redesign, and advocacy software migration• Member of agency IT Task Force

San Francisco Bay Area

• Led a 6-month project involving 5 sub-teams to document procedures and develop a project plan to assess and mitigate risk to computer systems and corporate data. Effort resulted in successful completion of year-end audit and manager’s award.• Provided information protection awareness training to operating company personnel. • Responsible for cost recovery, financial management and day-to-day operations of shared server farm of UNIX and NT Servers. $11MM product line included over 70 NT (Web and MS SQL) and 15 UNIX/Oracle servers. • Liaison with new and existing customers and product delivery teams to provide service. Managed all new customer requests. Worked with key customers to ensure that product aligned to meet their needs. Met regularly with product delivery teams. Revised and updated product web site to provide more comprehensive information for customers.• Resolved customer billing issues. Worked with financial analyst to accurately track costs. • Managed Global Information Link (GIL) San Francisco Command Center. This project was part of an effort to deploy a common desktop to corporate sites worldwide. San Francisco site deployed more than 2000 new workstations. Gave daily work direction to staff of 25. Hired contract staff. Worked with IT sub-site coordinators and operating company deployment coordinators to schedule deployments, explain the process, and resolve issues. • IT liaison for 6 local operating company groups preparing for upcoming deployment of new workstations and common desktop environment. Conducted initial site surveys, met with client contacts to begin planning, schedule deployment, determine orders, resolve integration problems with applications and peripherals, and provide general information and customer training.• Group lead. Main customer contact for service and support issues, responsible for monthly billing, developed billing reports, oriented and trained contract staff.

Bachelor Of Arts (Ba), Women'S Studies

graduated cum laude

Health Information/Medical Records Technology/Technician

Currently in Health Information Technology program

Certificate Program, Medical Insurance Coding Specialist/Coder

Medical Coding Certificate

Undergraduate -- Transferred To Univ. Of Massachusetts, Amherst, Undeclared